Data Center Technical Support

*** ******** *****, **** *********, VA ***** 571-***-**** *********@*****.***

Archie Gatling

Objective

Experienced Data Center Technician seeking a challenging opportunity in an atmosphere where I can use the knowledge I have gained through the 10 years of experience I have in the field.

Qualifications

Possess Data Center operations management experience and Supervisory skill set

Proficient Data Center Engineer with background in corporate and customer support services.

Versed in software administration and data communications.

Knowledgeable in system administration, LAN/WAN networking

Self-motivated and able to achieve goals and objectives with minimum supervision

Excellent technical support and customer service skills

Strong problem resolution, decision making and analytical skills

Outstanding work ethic, dedication to client service, the ability to think in complex and ever changing situations, strong communication skills and the ability to solve complex problems

Good interpersonal and time management skills

Technologies

Working knowledge of various cisco routers, switches; Dell, HP, Cisco UCS,

Network Security Fundamental

Microsoft Office applications

Virtual network application: VMware Workstation

Cybersecurity Foundation

Education

1978-1980

Roanoke Chowan Community College

Ahoskie, NC

Degree: A.A.S Electronics Technology

Professional Training:

Cyber Ops Security Fundamentals / CBT Nuggets

Implementing Cisco Cybersecurity Operations / CBT Nuggets

Routing & Switching / INE

(ISC)2 Certified in Cybersecurity (CC) (ISC )2 training course

Certifications:

Certified in Cybersecurity

Mar 1, 2023 - Feb 28, 2026

01/01/18 – Present Orange Business Services

Sr. Service Engineer (Data Center Support)

Assisted in performing root cause analysis for operational issues.

Performed first level trouble-shooting for facility and rack level events.

Install network media (cross-connects) as needed e.g. fiber optic, Cat5e and coaxial cable

Provide on-site physical and virtual support of technology infrastructure.

Ensured Data Center operation success through network, server, and infrastructure monitoring and troubleshooting.

Act as first line of defense for data center crisis, including natural disasters, fires and power failure

Schedule and coordinate break/fix work by Sun, EMC, IBM, and HP repair vendors

Manage Power and Infrastructure monitoring equipment, respond to P&I alarms

Provide Technical support to team members when needed

Receive, stage and install or manage installation of networking gear e.g. servers, switches, routers etc.

Coordinate and supervised the maintenance of HVAC units, Chillers, and generators along with other power and infrastructure issues.

4/08/2013-12/30/17

AT&T INC

Sr. Service Engineer (Data Center Support for Orange Business Svc

Assisted in performing root cause analysis for operational issues.

Performed first level trouble-shooting for facility and rack level events.

Install network media (cross-connects) as needed e.g. fiber optic, Cat5e and coaxial cable

Provide on-site physical and virtual support of technology infrastructure.

Ensured Data Center operation success through network, server, and infrastructure monitoring and troubleshooting.

Act as first line of defense for data center crisis, including natural disasters, fires and power failure

Schedule and coordinate break/fix work by Sun, EMC, IBM, and HP repair vendors

Manage P&I monitoring equipment, responded to P&I alarms

Provide Technical support to team members when needed

Received, staged and installed or managed installation of networking gear e.g. servers, switches, routers etc.

Validated and completed Service Delivery orders for Central Office wiring to support Customer Installations

01/2010-4/05/2013

Orange Business Services

Herndon, VA

CUCM VOIP Deployment Specialist (World Bank support)

Worked on large scale CUCM phone deployment / migration and duties include

Provided Tier 2 technical support for Cisco Unified Communications and Unity Platforms

Performed Move, Add and Changes (MAC) for the Cisco Unified Communications Manager

Provisioned new phones / 7962 /8945 to CUCM

Utilized Perl scripting to add / update phone lines in a cluster

Provided Cisco Unity support for end users by configuring their the voice mail and troubleshot any voice mail issues

David Gorham/ Sr. Business Consultant / 404-***-****

Robert Gatling /US State Department/ Sr Budget Analyst 240-***-****

Scotty Kelly / Manhattan Associates / Director Information Technology /

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