Operations Manager Customer Service
Resume:
Michael S. Murphy
Management Professional
Contact
Danville, IN
ady9rs@r.postjobfree.com
Objective
Seeking a challenging management position where I can utilize my 20 years of building
exceptional teams, emphasizing process and precision to exceed metrics, and
achievement of financial results to lead my organization to the next level.
Education
Alfred University, Alfred, NY
September 1995 – May 1999
Awards and Credentials
Quality Compliance Officer - TSC
Skills
Driven; Persistent
Active Listening &Communication
Problem Solving
Adaptability
Attention to Detail
Multi-tasking/Time Management
Customer Service
Microsoft Office/Computer Skills
Experience
August 2021 – Present
District Manager • Property Management • Yes Companies
Achieving regional goals in all areas including occupancy, sales, leases, and delinquencies
Inspect communities to ensure regional guidance
Problem solve issues and utilize decision-making skills to provide quick answers to contractors, residents, vendors, and communities.
Provide guidance in key areas including rent increases, resident application reviews, complaint resolution, inventory tracking and ready status
Provide training, instruction, and motivation of on-site team members
May 20126 – August 2021
Store Manager • Retail • Tractor Supply Company
Coach and develop several store managers on problem solving and implementing best practices
Through precision and planning, achieve monthly store rating of “Excellent,” contributing to increased store profitability
Was selected to open new location in Danville, beating both planned budget and timeline
Demonstrates strong financial acumen by managing key drivers of budget and achieving P&L goals
Managed showcase store, which was used frequently to film videos and for hosting corporate investors/tours
September 2013 – March 2016
Operations Manager • Retail • Bed, Bath, & Beyond
Based on performance and sales results, achieved double promotion over Merchandise Manager to become Operations Manager
Obtained lowest inventory shrink in the district through strong attention to detail
Effectively managed employee relations issues including hiring, firing and corrective action
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