Project Management Technical Support

Xiaohai (Peter) Huang

*******.*****@*******.***

+1-801-***-****, Great Los Angeles Metropolitan Area, CA

Experience

Sr. IT Manager at UNISYS Corp.

December 2018 – Now

Led cross-functional teams in the successful implementation of large-scale enterprise IT projects, including network infrastructure, Security, Windows Active Directory, VMWare, ERP, WMS, and cloud management.

Managed project timelines, budgets, and scope, ensuring on-time delivery and adherence to project specifications.

Developed and maintained strong relationships with clients and stakeholders, ensuring alignment of project goals and objectives.

Conducted regular project status meetings and provided timely updates to executive leadership.

Managed a team of project coordinators and analysts, change management, risk management, providing coaching and mentoring to ensure high-quality project delivery.

Some projects:

oITIL service desk for the company, implement the ZOHO Service desk as a helpdesk/Ticket system and use this system to reduce solution time by 35%. Fully documented SOP and KB quickly solved all customers’ issues daily with nearly 100% success.

oAsset management upgrading: Use Jamf to manage user’s Apple devices, have Jamf integrated with Microsoft Intune to manage Windows devices and limited the noncompliant Apple devices to access company resources.

oManage company’s SaaS IT systems, like Microsoft 365, Dropbox, Zoom and mail security gateway Barracuda.

oUse best practices principles to consult and support NetSuite ERP in order to match the company requirement in Business operations and standardized the company’s warehouse operation process under the NetSuite WMS best practices.

oUpgraded company’s old network system and device to new generation platform: Cisco Meraki, a total solution for WAN, LAN, Wi-Fi and Security / Firewall, connected the HQ and remote office/warehouse (46 locations totally) by SD-WAN.

oBuilt standardized IT infrastructure hardware and software, IT support services, troubleshooting, and system operation processes and documents for the company multiple sites. Using this standard made the company able to set up sites quickly.

Sr. IT Manager at BeiGene Inc. (NYSE: BGNE)

August 2015 – October 2018

Day-to-day project management and technical support to employees for internal computer systems network, software and hardware

Build the IT/Digital strategic and aligning with the company’s business goals and objectives.

Implement the worldwide SAP-ERP project (S4/HAHA) on AWS.

Setup the effective IT systems includes windows server, VMWare, network (Cisco, SD-WAN) and Firewall (Checkpoint) systems, streamline project management to deliver solutions to achieve long-term business value.

Take on administrative responsibility for all systems within the global environment, include AD, AWS infrastructure and network devices.

Complies IT activities with all GMP and safety and QM requirements, FDA CFR part 21 and SOX audit requirements.

Integrate & develop IT policies, standards, and guidelines to ensure a consistent framework is applied across the company.

Leverage cloud to build the agile, stable, and cost-effective IT infrastructure.

Facilitate communication between staff, management, cross functions at both national and global levels within the organization.

Built Guangzhou factory BICSI standard data center and cabling systems, setup Kubio automation production line.

Migration Celgene’s system and infrastructure into BeiGene while the company acquired Celgene’s business in China, 2017.

IT Specialist at Varian Medical Systems

December 2006 - June 2013

Day-to-day project management and technical support to employees for internal Server systems, VMWare, infrastructure network (Cisco, Juniper), software and hardware

BISCI Data center built out and continued support the company’s low voltage systems including copper, fiber, access control (S2 network), security CCTV and other systems.

Cross function between different departments to setup Varian offices in Hong Kong, Shanghai, Guangzhou and Chengdu, took the responsibilities of all IT works and support them remotely.

Work closely with the application and network engineering team to take on administrative responsibility for all systems within the global environment

Managed the company’s IT systems, includes windows server, Active directory, network, and security systems. Deployed the company VoIP phone system as well.

To reduce travelling cost, designed and implement Video conference system covered 46 main offices globally with Tandberg devices.

Followed ITIL standard setup Varian 24*7 IT Service-Now IT service call center with Mphasis.

Network Engineer at BenQ Mobile (Previous Siemens Mobile)

2005 - December 2006

Led a network team that developed high-quality, dependable systems and services and reported to China IT director.

Focused team on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Managed BenQ global computer and voice system networks and coordinated with international colleagues in Taiwan, Munich and India.

Consulted and provided network, information security and application solutions for BenQ business partners, including SISL (Siemens Information System Ltd. India) and Siemens Nanjing PSE (Program and Software Engineering) Co. Ltd.

Coordinated with the administrator and application team, had responsibility on BenQ ERP and workflow systems based on oracle and HP-UX system.

Skills

Technologies: CCNA, MCITP

Project management: PMP certification, ITIL V3 certification

Programing: Python, R, Perl, ASP.net, SQL, C/C++, Java

Education

University of Illinois at Chicago

Master of Business Administration (MBA), Business Administration and Management, Aug 2013 to Aug 2014

Selected to participate UIC business administration and leadership development program, focusing in Operation Management.

East China Normal University

Bachelor of Science (B.S.), Information Sciences, July 1997

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