Nicole Woodbury

Tempe, AZ *****

ady9pr@r.postjobfree.com

+1-480-***-****

· I am a highly motivated leader with a passion for helping others succeed. Installing teamwork adding positive culture to work environment.

· I am committed, responsive, and hardworking; with a passion for always providing excellent consumer-focused service.

· I am comfortable working in a fast-paced environment, handling various job duties concurrently while supporting crucial organizational members.

· I enjoy overcoming challenges, working with others to achieve set goals on time and with excellence. Work Experience

Childcare Provider

Sun Valley Church - Gilbert, AZ

February 2023 to Present

· Provide quality childcare focusing on health and safety. Program Supervisor

Tungland Corporation - Mesa, AZ

December 2022 to Present

· Liable for processing all intakes and onboarding for members and providers; helping to connect clients and harmonize their care.

· Responsible for manually auditing authorizations for precision, connecting providers schedules, and billing DDD services rendered accurately.

· Conducting the training process for direct support providers.

· Home and field visits for quality assurance keeping case notes while corresponding with families and coordinators.

· Advocating for member and families the needs and wants for quality in home services Group Home CNA

IFG/APTC - Coolidge, AZ

January 2022 to November 2022

· Assisted Members with their ADL’s and HAH objectives

· Assisted members with preparing and cooking meals, house cleaning and maintenance, bed making and laundry

· Performed minor health care tasks ( i.e. wound care, cleaning/flushing g-tube, medication reminders)

· Performed daily chores assigned by manager

· Changed briefs/bedding as needed

· Performed hourly rounds on NOC shift

Behavior Therapist

Arion Care Solutions - Chandler, AZ

December 2017 to January 2020

Behavioral Therapist (Children and Adults with Special Needs)

· Shaped Behaviors using ABA practices

· Analyzed data

· Ran trials on goals

· Developed new goals based on data

· Taught techniques to families and members of the community on how to manage maladaptive behaviors Call Center Supervisor

UBER - Phoenix, AZ

June 2017 to December 2017

· Supervise 45 call agents

· Helped develop first call center in UBER

· Mentored agents via 1:1

· Strengthened leadership foundations within the team

· Coached agents to be best they can be on and off floor

· Coached agents speaking to performance, attendance and call matrix Call Center Supervisor

XEROX - Tempe, AZ

March 2013 to June 2017

· Administer health and welfare benefits

· Supervise up to 125 call agents during open enrollment

· Hiring and training new call agents

· Developed leadership foundations program

· Coached agents speaking to performance, attendance and call matrix

· Analyzed data to find team/person, strength/weakness to build winning team

· Head of Employee Appreciation Committee

· Organized off work events

· Charities

· Fund raisers

· On floor events

· Birthday/Anniversary Events

· Coached agents to be best they can be on and off floor

· Mentored agents via 1:1

Education

Associate's degree in Business Management

University of Phoenix - Mesa, AZ, US

January 2010 to July 2015

Skills

• Intermediate Excel & Word

• employee evaluations

• 10- Key

• Competent in motivating, assessing, and driving employees

• Expert in customer focus and consumer services

• ABA (HAH Master’s Program) creating goals and executing objectives

• Proficient in project timeline management with excellent problem-solving

• mentoring

• Recruiting

• Highly proficient in-Home Healthcare Management

• Excellent interpersonal skills, excel in verbal and written communication

• Microsoft Office

• retention

• interviewing

• Data entry and collection

• Strong analytical and organizational abilities

• Windows

• 55-60 WPM

• Program development

• Behavioral therapy

• Autism experience

• Residential cleaning

• Social work

• Childcare

• Case management

• Quality assurance

• Motivational interviewing

• Mental health counseling

• Cognitive behavioral therapy

• Behavioral health

• Management

• Event planning

• Organizational skills

• Auditing

• Tutoring

• Special education

• Employee orientation

• Fundraising

• Crisis intervention

• Crisis management

Certifications and Licenses

AED Certification

CNA

CPR Certification

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