Customer Service Representative
Resume:
Rena carpenter **** **th ave S
Seattle WA, *****
************@*****.***
EXPERIENCE
Virginia mason, Seattle, WA —Medical Receptionist
June 1997- April 2000
Customer service, capture patient demographic information, information, insurance verification and coding, collect co-payers and post payments to accounts, answer telephones and route calls to appropriate destinations, prepare documentation for patient files, maintain inventory, basic bookkeeping, basic office machine, customer service. Group Health Cooperative, Seattle, WA —Medical
Receptionist
April 2000- April 2003
Check patients in/out, appointment scheduling, chart preparation, chart filling and pulling, initiated prescription refills, managed referrals, triaged calls, took accurate messages, and distributed mail.
Neighborcare Medical Center, Seattle, WA — Medical Receptionist
May 2003 - Oct 2008
Neighborcare Medical Center, Seattle, WA — Clinic
Coordinator
OCT 2008- April 2011
Orient and train new office staff. Coordinate Health Service support functions with health care providers, interpreters and diverse clientele. Coordinate providers schedules / front office staff and schedule changes for vacations, meetings, daily schedules etc. Make sure arrangements for coverage. Oversee medical records. Work with the clinic manager and clinic leadership team to develop. Upgrade clinic systems that affect patient flow and data collection. Identify and problem solve office and staff issues.
Swedish Providence First Hill, Seattle, WA — Transporter SKILLS
Skilled at learning new
concepts quickly, working
well under pressure, and
communicating ideas
clearly and effectively.
Able to adapt to changing
work assignments
Attentive to detail.
Ability to meet and comply
with
HIPAA/Confidentiality
policies and procedure
quick, efficient, and
complete tasks as
assigned.
Friendly and works well
with others.
Able to handle customer
service with tact, genuine
concern, and patience.
Knowledge of some
medical terminology.
Dependable and reliable.
LANGUAGES
English
Feb 2017 - Present
Transport patients to different care units.
Neighborcare Medical and Dental, Seattle, WA — Patient Service Representative
April 2011- March 2023
Provide registration form and instructions to new patients and those eligibility. Register patients in NextGen and Epic. Check insurance eligibility and scan Medicaid, Medicare and dental. Balance and closeout drawer daily, conduct calls to targeted patients panels, request interpreter to assist patients. Assist provider team with paperwork, copying, faxing, etc. Prepare a clinic to open and close. Reconcile fee slips and calling ambulances, etc. Using EMR sends tasks and communications to provider teams and members.
EDUCATION
Franklin High School, Seattle, WA— High school Diploma Year 1992
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