Heather Bonton

832-***-**** ady9n6@r.postjobfree.com Hockley, TX 77447

Supervisory skills with over 8 years of experience planning and scheduling personnel and delegating work to 20+ employees. Hardworking and talented at analyzing, interpreting and resolving problems.

SUMMARY

• Delegation and Supervision

• Open and Closing Procedures

• Reporting and Performance Analysis

• OSHA Standards

• Staff Coaching and Training

• Effective Working Relationships

• Energetic and Motivational Leadership

• Reliable and Punctuality

• Adaptable to Changing Demands

• Able To Meet Deadlines

• Creative & Critical Thinking

• Health and Safety Management

• Trustworthy and Interpersonal Skills

• Works Sufficiently Under Pressure

• Weekends/Holidays (When Needed)

SKILLS

02/2023 - Current

09/2018 - 05/2021

01/2017 - 08/2018

04/2007 - 08/2011

02/1997 - 09/2000

Security Dispatcher

Sentriforce Houston, TX

Responding with set procedures when investigating, processing, and evaluating video alarm notifications from remote video surveillance protected premises. Works closely with client base and local law enforcement personnel when responding to the alarms received. Provides written reports of activity, conducts customer service duties, communicates with other staff members on situations and taking inbound phone calls from clients. Front Line Supervisor

UPS Houston, TX

Overseen 20+ Employees. Managed training, safety, work station assignments, employee breaks & shift rotations to achieve assigned objectives and attendant of employees times. Coordinated and managed production startups and line shutdowns. Ambassador, Safety and Quality Controller

Amazon Houston, TX

Overseen 20+ Employees, Start ups & Shutdowns, Training, Safety, Constant Feedback to Management, Quality Control and Problem Solving, Hazardous Waste. Loan Officer

Edward Williams Mortgage Houston, TX

Builded a network of clientele and clients. Submitted residential and commercial loans applications to underwriting for verification and recommendations. Customer Service Specialist

VALIC Houston, TX

Created and maintained groups accounts. Constant feedback with each group's representatives. Printed and mailed out quarterly reports to individuals within each group. EXPERIENCE

Auditor, Assembly Line, Tester 02/1992 - 05/1996

Compaq Computers Houston, TX

Verification of assembly, reports and attendant of employees time. Read, interpreted and followed written test instructions and procedures to accurately test products. Loan Officer

Champions School of Real Estate, Houston, TX

Medical Coding & Transcription

Lone Star College, Houston, TX

Some College (No Degree): Accounting And Finance

Prairie View A & M University, Prairie View, TX

High School Diploma

M. B. Smiley High School, Houston, TX

EDUCATION AND

TRAINING

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