Customer Service Representative

Dauna Miller

**** ********* ***. *****, ** ***** 208-***-**** *************@*****.***

Professional Profile

A skilled, self-motivated and solution-oriented people person that values reliability and a strong work ethic. I’ve demonstrated a track record of success working with a diverse population of customers in both leadership and employee settings. Effective communicator capable of successfully diffusing escalated situations and proactively resolving conflicts while simultaneously managing stress effectively to ensure it does not impact my performance.

Education

GED

·Boise State University 2002

Professional Experience

MAID BRIGADE LEAD MAID

·01. 03. 2022- Current

·Manage employees to assign daily positions

·Available during all working hours to answer daily questions pertaining to specifics related to the job

·Ensure quality care of all employees and their various duties

·Daily set-up of materials for all employees

·Assigning tasks for each employee and overseeing their work

·Deescalating and addressing client and/or employee complaints

WESTERN BUILDING MAINTENANCE SANITATION SPECIALIST

·11. 2022- 12.31.2022

·Sanitize all work surfaces for 6 Wells Fargo banks to ensure cleanliness and sanitization for COVID-19 standards.

TACO BELL CUSTOMER SERVICE REPRESENTATIVE

·06. 2022- 11 . 2022

·Manage drive through services

·Customer service as a cashier for the front desk

·Sanitization of all work surfaces between customers

LABOR DETAIL SPECIALIST PWCC

·Janitorial duties

·Kitchen dishwasher

·Building an assortment of furniture pieces for correctional industries to be distributed to various sellers.

Volunteer Work

MELBA SENIOR CENTER VOLUNTEER

·04. 2021- Current

·Serve food in the center and/or pass out food boxes in the community

·Clean-up assistance

·Socialize with the seniors during various activities

·Assist staff with various activities

References

. Stormy Robertson; Maid Brigade 208-***-****)

. Michelle Martinez; Melba Senior Center Director 208-***-****)

. Jill Talbot; Melba Senior Center Secretary 208-***-****)

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