Jaala Jones

Clinton, MS *****

ady9lr@r.postjobfree.com

+1-601-***-****

Experienced Business Professional with a demonstrated history of working in the hospital & health care industry. Skilled in Health Insurance, Customer Service, Data Entry, Medicaid, Risk Management, Compliance, Inspections and Strategic Planning. Strong administrative professional with a Bachelor of Arts (B.A.) focused in International Business from Gustavus Adolphus College. Authorized to work in the US for any employer

Work Experience

Title Transfer Agent

Sedgwick - Clinton, MS

November 2020 to Present

To facilitate the transfer of title for automobiles from purchasers to the manufacturer once a case is open. Contact title holder and arrange for the surrender of vehicle.

• Conduct inspection of vehicle at surrender while onsite at dealership. Witness and notarize documents as required.

• Submit findings photos taken at inspection within 24 hours.

• Overnight via UPS, wet inked documents to case manger. Field Inspector

We Go Look

September 2019 to Present

Complete thorough vehicle inspection by obtaining an accurate assessment of the vehicle in the form of detailed and well written report.

• Capture photos documenting the interior and exterior condit

• VIN and Odometer Verification.

• Written description of damages.

• Measurements of any damage.

Certified On-Site Business Inspections/ Independent Contractor TrendSource/ MSI - Clinton, MS

August 2013 to Present

On-Site Inspections operates business-to-business (B2B), offering companies compliance audits for risk management.

Collect this data through onsite visits, employment verifications, property evaluations, and fast food branding audits.

Reach out to point of contact to verify business address and schedule the inspection. Perform unrevealed audits/ inspections to retailers for marketing placement, and report any compromise of brand integrity.

Ensuring assigned site visits are executed on dates mutually agreed upon with site contact. Providing feedback when points of clarification are raised on reported data submitted. Intake Coordinator/Administrative Assistant/Business Coordinator Infusion Partners (Bioscrip Company) - Pearl, MS

October 2012 to Present

Responsibilities

Direct internal and external callers to the department related to their concern. Gather, sort, scan documents into an online charting system for paperless filing. Print, copy, fax pertinent documents to clinical staff per their request. Gather, review, verify and obtain required documentation to initiate referral of newly admitted patients. Arrange for home health visitation in accordance with dosage and duration needs of the patients prescribed infusion course.

Converse with the patient(s) and/or caregiver(s) to assure understanding of financial obligation whether full or partial for medicines delivered for home infusion. Community Health Worker

Community Health Care Association of Mississippi - Jackson, MS February 2022 to October 2022

Prevent, prepare for, and respond to COVID-19 to educate and assist individuals in accessing and receiving COVID-19 vaccinations.

Store Reviewer- Inspection/ Audit Retail

ISN Corporation - Clinton, MS

March 2018 to February 2021

SNAP Store Reviewers are responsible for visiting retailer locations, collecting data, and transmitting electronically for ISN review.

Collect data via inventory/checklists

Capture images in a photographic format to validate and support visit review report. Create freehand or shorthand sketches which depict store characteristics of the floor layout, product placement and inventories reported.

Enumerator/Census Taker

U.S. Census Bureau - Clinton, MS

August 2020 to December 2020

Explain the purpose of the Census, conduct

interviews in person or by phone of residents in assigned areas. Addressing questions and recording responses on smartphones that have been issued.

Brand Ambassador

TouchPoint360

June 2016 to April 2020

In store retail execution,consulting and retail staff training for numerous brands to include Charbroil grills. System Support Specialist

The Radiological Group, PA - Jackson, MS

May 2012 to August 2012

Listen, review, and edit physicians transcribed medical exam reports using the Speech Q system. Confirm receipt of critically classified exam impressions ordered by referring physicians. Process, copy, and transfer patient data profiles to create dicom formatted disks of medical exams. Schedule exam review for various patient procedures in the PACS system. Member Service Representative

Universal Health Care - Ridgeland, MS

October 2011 to May 2012

Assist members on inbound calls with inquiries relating to their policy restrictions, benefits,and claims. Listen, evaluate and determine relevant resolution for member concerns, complaints, and dissatisfaction. Charged with verifying and updating member information. Temporary Assignment

Staffers, Inc - Jackson, MS

April 2011 to October 2011

Health Management Associates-Hospital Central Billing Office Sort, notate, and respond to patient correspondence Process credit card payment online and on eight different terminals for various hospitals Answer inbound customer service calls

Responsible for posting, batching, and creating daily drawer reconciliation log for cash, credit and check payments processed

Regional Facility Coordinator

PharMerica Inc - Ridgeland, MS

May 2008 to March 2011

Responsible for the accurate and timely update of residents' information and payer statuses for more than twenty facilities. Proficient in use of eligibility software to determine resident eligibility with Medicaid/ Medicare/VA in addition to third party eligibility verification. Charged with weekly, bi-weekly, and period- end report generation and review facilities house charges. Interacting with and providing assistance to the facility bookkeepers and office managers for monthly reconciliation and discrepancies. Temporary Assignment

Present Staffers, Inc - Jackson, MS

February 2007 to May 2008

Pharmerica, Inc.-Adjudication-Variance & Write-off processing, claim research, filing, data entry Ms Dept of Transportation-Switchboard

MEA-Corporate Office-Receptionist

BancorpSouth-Switchboard

Bottrell Insurance-Office General

ESF-Office Generalist

Office Manager

Reliable Appraisal Services, Inc - Jackson, MS

October 2005 to January 2007

Accounts Payable, Accounts Receivable, Payroll Administration, Scheduling, Collections, General Office, Website Update/Management •Charged with the completion of and distribution of daily, weekly, and period-end reports •Maintain personnel files and records in compliance with federal laws •Supervised offsite employees; scheduling and day to day progress of task assigned on government contract

•Responsible for processing employee time sheets, calculating time, and administering of paychecks Credit Analyst

SunCom/ AT&T Wireless/ Cingular - Ridgeland, MS

July 2001 to June 2005

Demonstrate problem resolution skill, public relation skills, and the art of persuasion. In communication with customers to collect on delinquent accounts. Interacting with and providing assistance to customers. Education

Bachelor's in International Business

Gustavus Adolphus College - Saint Peter, MN

August 1995 to May 1999

Skills

• Inspection

• Data Collection

• Accounts Receivable

• Marketing

Languages

• English - Fluent

Certifications and Licenses

Driver's License

Certified Notary Public

April 2020 to April 2023

Notary Signing Agent

Additional Information

PACS, SpeechQ, Workflow Administrator, Sparks IM

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