Customer Service Information Technology

LANAE MOORE

Jacksonville, Florida, *****, US 303-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented PCI DSS Compliance Professional with an exceptional passion for protecting cardholder data via the PCI DSS Framework. Highly skilled in Scoping, Risk Management, Network Segmentation and prioritizing both application and network vulnerability test results. Experienced in recommending and designing technical PCI DSS solutions to security issues. Skilled in managing and communicating key compliance milestones for critical systems and complex processes. Information security Professional with problem solving skills and ability to work under pressure. Analytical skills with strong organizational and technical writing abilities

HIGHTLIGHTS

Excellent Written & Verbal Communication Skills

Great Problem-Solving Skills

Continuous Learning Abilities

Strong Decision-Making Skills

Proactive Planning Skills

Time-Management skills

Keen Attention To Detail

Ability To Work In A Matrixed Environment

TECHNICAL SKILLS

PCI DSS PTS Standards

POI & HSM Reports

POS Terminals

Risk Management

Scoping

Network Segmentation

Remediation of Gaps

Authentication & Key Management

DevOps

IT (Cybersecurity) Industry Experience

Microsoft Office & Share Point Proficiency

PROFESSIONAL EXPERIENCE

PCI DSS Compliance Specialist Eretmis Inc.

PCI DSS Compliance Protecting Card Holder Data Risk Management Information Technology Specialist Technician Caremax Pharmacy Secured and monitored patient cardholder data safety Putting into practice PCI DSS

Putting into practice HIPPA

Information Technology Technician Kroger Central Fill Protected patient cardholder data Implemented HIPPA Customer Service Team Lead Hyatt

Managed a team of employees to ensure that all customer inquiries were attended Delegated customer service duties to team members

Ensured a faster and smoother flow of operation through division of labor EDUCATION

Advanced Certificate in PCI DSS Cybersecurity 2023

February, 2023 to Present

Bronx, NY

August, 2022 to January, 2023

Jacksonville, FL

June, 2019 to August, 2019

Denver, CO

July, 2010 to March, 2020

Denver, CO

Eretmis Academy

Pharmacy Technician

Front Range Community College

NY

2011

Westminster, CO

Audio and Media Technology - Bachelor of Science 2005 The New England Institute of Art Brookline, MA

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