Business Development Customer Care

Lisa M Joppie

616-***-**** • ady9kw@r.postjobfree.com

CAREER PROFILE

Confident and motivated person with over 25 years of sales, business development and customer satisfaction experience. Works great in a team environment and under pressure to meet deadlines. Great communicator on all levels of an organization. A thirst for knowledge to grow both personally and for the company.

EXPERIENCE HIGHLIGHTS

Sales

Implement business plans and grow business with continuous growth

Liaison between clients and vendors

Hire contractors for multiple different applications

Consistently set and meet all sales and marketing goals

Continually acquire and coordinate new business in fast paced environment

Business Development

Focus on calls, marketing material and prospecting to drive business

Successfully convert calls into appointments

Manage sales and marketing teams and generate potential customer leads

Prepare comparative marketing analysis

Results driven and task focused

B

Customer Service

Comfortable interacting with a diverse group with emphasis on team development

Create positive rapport through listening and connecting with customers

Tactfully assist and problem solve customer concerns and complaints

Maintain an upbeat attitude to create a positive environment with internal customers

EMPLOYMENT EXPERIENCE

8/22- present Midwest Vision Partners Credentialing Specialist

10/21 – 8/22 Service Professor Sales and Installation Coordinator/Business Dev

6/20 – 10/21 Sheeran Chiropractic Office manager/Customer Care

11/18-6/20 Berger Chevrolet Business Development/Customer Care

12/15- 11/18 Betten Baker Business Developer/Service Writer

04/14- 12/15 BVW Property Management Leasing and Marketing Specialist

09/10- 04/14 Property Shoppe LLC Owner/Property Manager /Licensed RE Agent

06/07- 09/10 Northpointe Bank Asset Manager – Special Assets

EDUCATION

Bachelor of Arts, Marketing and Advertising Kendall College of Art and Design, MI

PROFESSIONAL DEVELOPMENT

12 Week Course, Business Communication Dale Carnegie Graduate

Board Member (2 years), Member (6 years) Grand Rapids Jaycees

4 month Biology Study, Yellowstone National Park Cornerstone University

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