Office Manager Administrative Assistant

ROSEMARY DAVIS

*** *. ********** *** ********, Pa. 18447 570-***-**** **********@***.***

Office Manager/Director

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Computer skills in MS Office Suite and other applications/systems. Willing to travel.

Key Skills

Office Management

Teambuilding & Supervision

Staff Development & Training

Policies & Procedures Manuals

Report & Document Preparation

Spreadsheet & Database Creation

Accounts Payable/Receivable

Bookkeeping & Payroll

Financial Aid Documents

Organizational Skills

Inventory Management

Computer Competency

Experience

Berks Behavioral Health, LLC (Consultant)

Controller

Responsibility for coordinating all office functions and supervising a team of six administrative professionals. Results:

Developed and implemented workflow/process improvements. Making these improvements helped to accommodate increasing responsibilities necessitated by staff reductions.

Controlled office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures.

Saved monies in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.

Consulting, Northeastern, PA

Accounting/A/R, A/P, Payroll Specialist

Served as executive consultant, functioned as primary liaison to employees/customers and ensured a consistently positive customer experience. Results:

Helped increase in customer satisfaction.

Created daily stats report that helped reduced inaccuracies and provided an important decision-making tool.

Quickly became a trusted to the company president, executive staff and office manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

Senior Tax Professional, PA

Teaching the tax preparation classes to new and returning individuals. Completing simple to complex tax

returns for individual and corporations. Managing satellite offices with one to four employees. Opening and closing the business.

Admission/Scheduling/CCT

Multi-line phones, scheduling appointments, supervised office personnel, customer services and resolution. Office equipment experience. Commitment and dedication to the position and employer.

Education

Dunmore High School, Dunmore, PA

Academic Diploma

NIE, Scranton, PA

Associate Degree (Business Administration

Pa Notary, PA

Lackawanna College, Scranton, PA

Executive Office Management Professional

References:

Upon request.

Contact this candidate