Customer Service Assistant Manager

s

Md.Uzzal Hossain

Md.Uzzal Hossain

Key Achievement

CORPORATE BUSINESS DEVELOPED:

One hundred Refrigerators of different

models and Fifty LED Televisions were

successfully delivered to the country`s

largest micro credit and NGO

organization TMSS in 2022.

Fifty Laptops were successfully delivered

top ranked educational institution of the

country, Daffodil International University

in 2018.

Sixty Refrigerators of 126 liters has been

successfully delivered to the top medicine

manufacturing company in the country

Unimed & Unihealth Pharmaceuticals

Limited in 2013.

Email:*******.**********@*****.***

Mailing Address: 58,Nobabi road,

South Goran,Khilgaon,Dhaka.

Career Summary:

Professionals with over 13 years of experience in different wings of sales and service in both Local and Public Limited Company in Bangladesh. I also have experience in Management, Brand Promotion, Organizing, Market Research and specially Training the Sales executives, Sales representatives and marketing officer. Work Experieance

Walton Plaza(st.)

Namajgor, Bogura Sadar, Bogura

Sr.Branch Manager

December 2021 to Continuing

Duties/Responsibilities

• Ensure retail and corporate sales.

• Follow up hire sales and recovery.

• Follow up showroom entire documentary and merchandising.

• Ensure route cause analysis of "Slow moving product" and "Fast Moving Products" on the basis of data analysis.

• Involve in advertising and promotional activities locally.

• Efficiently handle any difficult situations with showroom, dealer & retailer.

• Train and motivate showroom assistant manager and sales executive.

• Ensure the weekly & monthly meeting with the showroom`s staff, dealer regarding sales planning, motivation and promotional activities.

• Relation builds up with the honorable customer and dealer.

• Develop and planning many new businesses through different strategy.

• KPI and SOP development and implementation.

• Supervision of day to day activities of sales team.

• Follow up the competitors sales, collection, credit, promotional activities and market share through every time.

• Develop integrated marketing communications system (IMCS)

• provide feedback and market information to the management from time to time through frequent market visit, dealer meet, localize corporate meet and sub dealer meet within assigned division.

• Dealer Creating & Monitoring, Hire Sales Promoting & Monitoring, Employee Manage etc.

Key Achievement

• Best Employee Award-2010

• Best Branch Manager Award-2017

• Best Branch Manager Award-2018

• Two Times Foreign Tour Award-

( Nepal & Malaysia )

Education

Master of Arts (MA)

Passing year : 2019

Institute : The People’s

University of Bangladesh

Major : Islamic Studies

Result : CGPA-3.52

Bachelor of Social Science (BSS)

Passing year : 2015

Institute : Bangladesh

Open University

Major : Social Science

Result : CGPA-2.84

Higher Secondary School Certificate

Passing year : 2006

Institute : B.M Collage,

Tangail.

Major : Business Studies

Result : CGPA-3.80

Secondary School Certificate

Passing year : 2004

Institute : Jobaida High

School,Tangail.

Major : Humanities

Result : CGPA-1.75

Walton Plaza(st.)

Khan Plaza,Gawair,Dakshinkhan,Uttara,Dhaka

Branch Manager

October 2016 to November 2021

Duties/Responsibilities

• Relation builds up with the honourable customer and dealer.

• Ensure the weekly & monthly meeting with the showrooms staff,dealer regarding sales planning, motivation and promotional activities.

• Follow up hire sales and recovery.

• Efficiently handle any difficult situations with showroom, dealer and retailer

• Ensure retail and corporate sales.

• Follow up showroom entire documentary merchandising.

• Train and motivate showroom assistant manager and sales executive.

• Involve in advertising and promotional activities locally.

• Create a new distributor at the blank market/point.

• Prepare and provide sales reports on a periodically

(daily/weekly/monthly) basis.

• Create new customers and ensure retention of existing customer / distributor.

• Maintain relationship with existing and potential customers.

• Control damage by training sales force about proper way of handling products and ensuring proper storage system.

Walton Plaza(st.)

Kashimpur Konabari Road,Gazipur,Dhaka.

Marketing Manager

August 2014 to September 2016

Duties/Responsibilities

• Visit and inspect the market of potential dealers and retail electronics outlets.

• Relation builds up with the honorable customer and dealer

• Involve in advertising and promotional activities locally

• Create new dealers in assigned or designated areas.

• Build and maintain strong relationships with key customers, retailers, distributors, and other stakeholders.

• Dealer Creating & Monitoring, Hire Sales Promoting & Monitoring, Retail Sales, Corporate Sales. Employee Manage etc.

5

Extra Curricular Activities

10 days Scouting campaign at

Bangladesh Scouts in 2002.

Training at Ansar-VDP Academy

Bangladesh in 2006.

Basic and Advanced Computer

Certification Course in 2006

Driving Licence for light and Two

wheeler vehicles.

Training Summary

Training Title : Bureau of Manpower,

Employment & Training

Institute : Technical Training Center

(TTC),Tangail.

Topic : Refrigerator & Air

Conditioning

Year : 2009

Duration : 6 Month

Training Title : Basic and Advanced

Computer Training

Institute : Dristi Computer Institute,

Tangail

Topic : Hardware and Software

of Computer, MS office,

Excel, Power Point

Year : 2006

Duration : 6 Month

Professional Skill

• Retail & Dealer Sales

• Hire Sales & Recovery

• Corporate Sales

• Business Development

• Customer Service

• Dealer Management

• Sales & Service Monitoring

• Product Development &

Launching

Walton Plaza(st.)

Green Road Signal, Panthapath, Dhaka

Assistant Manager (In-Charge)

March 2012 to July 2014

Duties/Responsibilities

• Relation builds up with the honorable customer and dealer.

• Involve in advertising and promotional activities locally

• Properly maintain and update showroom displays.

• Conduct regular sales staff meetings.

• Dealer Creating and monitoring, Hire Sales Promoting & Monitoring, Corporate Sales, Retail Sales, Employee Manage etc.

• To maintain a friendly relationship with local Stakeholders including all Government and Non-Government Agencies.

Walton Plaza

Oxygen point, Hathazari Road, Chittagong.

Sales Executive

August 2010 to February 2012

Duties/Responsibilities

• Maintain showroom appearance, including organization cleanliness.

• Properly maintain and update showroom displays.

• Relation builds up with the honorable customer and dealer.

• Create new customers and ensure retention of existing customer

• Maintain stock and Update VAT Register book.

• Dealer Creating & Monitoring, Hire Sales Promoting & Monitoring,Retail Sales,etc.

• Provide exceptional customer service and ensure customer satisfaction. Personal Details

Father's Name : Md. Mofazzal Hossain

Mother's Name : Champa Begum

Date of Birth : December 28, 1987

Gender : Male

Height (Meter : 5.6”

Weight (Kg) : 67

Blood Group : O+

Marital Status : Married

Religion : Islam

Permanent

Address : Vill-Dorun,Post-

Gharinda, Tangail

Sadar,Tangail-1900

Reference

Ramproshad Sarkar

Sales Manager

Walton Plaza, Mouchak,Konabari,

Gazipur,Dhaka

Cell: 019********

*-****-*************@********.***

Md. Mojammel Hossain

Manager (Accounts)

Walton Service Management System

(WSMS)

Gazipur Chourasta, Gazipur,Dhaka

Cell: 016********

*-****-*************@********.***

I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information.

Md.Uzzal Hossain

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