Installation manager for a high end appliance company

JAMES PYMM

**** ******* ***, ***** ** *********@*****.*** 760-***-****

Objective

To acquire a position within a company that will allow for the utilization of skills I have acquired while employed, as well acquire new skills that will allow for professional development.

Experience

Pirch: 2015-Present

Regional Installation Manager 2021-2023 (North County San Diego, Los Angeles County & Orange County)

Maintain strong partnerships with peer, operations, management, clients, and logistics to meet client expectations

Supervise the installation departments for three Southern California counties

Successfully oversee multiple Pirch showroom builds

Work with and maintain positive relationships with high end custom home builders

Train new employees and management on day to day tasks

Effectively merge staff to other locations

Resolve customer concerns with products in order to maintain progressive relationships

Travel to showrooms as needed to oversee repairs and installations of new products

Work with warehouse to receive, load/unload, and transport product

Hold weekly staff meetings to boost morale

Document and process damaged product claims

Hire new staff for multiple locations

Schedule delivery routes on a daily basis for multiple counties

Utilize extensive knowledge of high end appliances to troubleshoot issues during installation

Work directly with store directors and upper management to resolve customer concerns

Level III Appliance Installer 2015-2021 (North County San Diego & Orange County)

Successfully deliver and install luxury kitchen, bath, and outdoor appliances to homes and businesses

Document pertinent information in regards to daily delivery and installation paperwork

Resolve service installation issues in the field

Work directly with the routing advisor to ensure accurate billing

Provide guidance, troubleshooting, and training to level I installers

Supervise the completion of appliance installation in a multi-unit luxury condo complex in Orange County

Prioritize safety when operating machinery and product delivery

Real Estate Assistant: 2011-2014 Miami, FL

Work directly with a broker for ReMax Advance Realty

Assist with lease agreements and deliver to tenants for signatures

Report housing violations at the court house

Make arrangement for service calls to tenant residence

Deliver relocation packages on foreclosures

Manage multiple property’s service calls (painting, applicant replacement, carpentry, plumbing, lighting, masonry, lock changes)

Awards and Acknowledgements

Certifications

Forklift

Certifications of Installation

Wolfe, Viking, Miele, SubZero, Bosch, Thermador, Gaggenau

References

Furnished upon request

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