Customer Service Representative

SHAWNA BAKER

Vandergrift, PA ***** 412-***-**** ************@******.***

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision- making skills and sound judgment to positively impact company success. Customer Account Management

Invoice Preparation and Processing

Refund Processing

Policy and Procedure Adherence

Customer Service Representative, 12/2021 - 05/2023 Highmark Wholecare – Pittsburgh, PA

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Bartender, 07/2017 - 11/2019

Tiki Lounge – Pittsburgh Pa

Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs. Secretary, 01/2015 - 02/2019

Richard Dishants Restaurant Group – Pittsburgh, PA Answered multi-line phone system and enthusiastically greeted callers. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Scheduled appointments and conducted follow-up calls to clients. Customer Service Representative, 01/2011 - 07/2014 Unison Health Plan – Pittsburgh, PA

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. John Marshall High School - Moundsville, WV

EDUCATION

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