Service Representative Full Time
Resume:
KAYLA
WILLIAMS
********@*****.***
Medford, NY 11763
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. PROFESSIONAL SUMMARY
Sam's Club - Member Service Representative/Warehouse Package Handler
Medford, NY • 09/2022 - Current
TJ Maxx, TJX Companies - Merchandise Associate
Medford, NY • 12/2020 - 09/2022
WORK HISTORY
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Identified and resolved discrepancies and errors in customer accounts.
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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
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• Followed safety regulations to maintain safe work environment.
• Maintained clean, orderly work environment free of hazards. Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
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Unpacked and repacked items in different quantities and configurations for shipment.
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• Assisted in receiving, stocking and distribution of merchandise.
• Greeted, serviced and thanked all customers.
Answered customer questions regarding store merchandise, department information and pricing.
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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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Transported merchandise to sales floor and restocked shelves, racks and bins.
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Organized store merchandise racks and displays to promote and maintain visually appealing environments.
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Removed damaged, out-of-code, not-in-set and discontinued items from displays.
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Updated pricing and signage to complete product displays and educate customers.
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SKILLS
• Customer Support
• Customer Account Management
• Service Recommendations
• Member Relations
• Package Preparation
• Order Picking and Processing
• Handheld Scanners
Saint Leo University
Saint Leo, FL • Expected in 03/2025
No Degree: Liberal Arts
Longwood High School
Middle Island, NY • 06/2021
High School Diploma
EDUCATION
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