Customer Service Data Entry
Resume:
Kachea Rachel
**** ****** **. ***** *****, Missouri, 63136
ady9hs@r.postjobfree.com
CAREER OBJECTIVE
I am confident that I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job. I am committed to learning any new skills on my own to succeed in this role. I am able to take on more than one job with little to no assistance which will allow me to gain more experience within my customer service / data entry / claims adjuster role which cut down on expenses for the company. I know that you are seeking a self-motivated individual for this job, and I am that perfect candidate.
SKILLS
Detail Oriented, Dependable, Data Entry Patient, Adaptable,Organized, Conflict Resolution,Claims, Problem Solver
WORK
United Health Group
Advocate Representative
April 2021-August 2023
Respond to patient questions in person or over the phone.
Make patient follow up calls.
Ask patients for and/or assist patients with completing required paperwork.
Connect patients with outside resources to promote self-care.
Review and support implementation of patient plan of care
Work directly with patients to identify specific needs and/or request adjustments to plan of care.
Explain and ensure understanding of details related to patient financials.
Input/update patient demographic data into computer system
Document patient interactions in appropriate systems/log
Enter/process patient financial date.
Review/analyze patient financial documents and follow up as necessary.
Enter patient adjustments.
Evi Core
Non-Clinical Intake Rep /Claims Adj
March 2017 – December 2020
Handling of all incoming calls
Research inquires: Eligibility, Claims,
Authorizations, Provider Status, Faxes and Notifications
Handling of all incoming calls
Research inquires: Eligibility, Claims,
Authorizations, Provider Status, Faxes and Notifications
Target
Customer service rep
Dec 2016 - Feb 2017
Assisting customers with emergency problems or unexpected situations.
Providing solutions for customer problems.
Ensuring customer issues are resolved in a timely manner.
Developing and maintaining customer relationships.
Maintaining records of customer interactions.
Education
Florissant Valley Community College, Saint Louis, MO 2014- Present
Riverview Gardens Senior High, Saint Louis, MO 2010 - 2014
Contact this candidate