Call Center Customer Service
Resume:
Nicole Turner
**************@*****.***
Professional Summary:
A Customer Service Representative for 31 years in office settings as well as call center. Develops communication through writing as well as internet and telephone. HIPAA compliant.
Work History:
Walgreens Medicare Part B Support Center
West Chester, Ohio
7/2010-5/2019
Verified Medicare coverage for diabetic testing supplies.
De-escalated irate patients for orders not received.
Determined if patient is qualified for emergency supply.
Provided insurance verification support for Walgreens pharmacies.
Exceeded patient expectations.
Triplefin Industries
Blue Ash, Ohio
2/2008-6/2010
Handled customer concerns via inbound call center.
Advised customers of delivery date for medications.
Upselling and cross-selling products and services.
De-escalated irate customer calls.
Team lead for 5 employees.
SKILLS:
Communication.
Problem solving.
Project based learning.
Critical thinking.
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