Customer Service Full Time

Kaycie M. Rivera

Hartford, CT *****

Cell: 860-***-****

Email: ********@*****.***

OBJECTIVE

A full-time position with a progressive company, where I can utilize my customer service, clerical and leadership skills in business and gain experience and knowledge.

SKILLS

MS Office

Filing

Friendly attitude

Fast learner

Payroll processing skills

Bilingual (English/ Spanish)

Great math skills

EDUCATION

Classical Magnet School - Hartford, CT September 2004 - June 2008

High School Diploma

Kaplan University February 2014 - June 2016

AAS in Business Management

EXPERIENCE

Community Renewal Team INC- Hartford, CT

January 2021- April 2023

Program Coordinator -Heating Systems

●Aid staff, managers, and senior-level officers as needed weatherization program

●Receive and forward communications to different staff and departments

●Organize customer profiles and heating systems documentation

●Perform clerical duties, such as filing, faxing, answering phone calls, and responding to emails

●Coordinate with contractors, vendors, and staff for CTT/HSRR invoicing

●Ensure all documents are DSS mandated and approved

Delamar West Hartford (Greenwich Hospitality Group) -West Hartford, CT

August 2017- March 2020

Full Time Night Auditor

responsibilities include:

●Checking in guests and handling their overnight requests.

●Handling end-of-day bookkeeping, auditing and account reconciliation.

●Complete all front desk tasks and ensure other departments have done the same.

●Responded to guests' requests or inquiries courteously and promptly.

●Prepared and distributed management reports to hotel administration

●Audited all guest records, verifying credit card approval.

●Posted & verified all room and tax charges to guest accounts

New Britain Pharmacy-New Britain, CT

March 2014- March 2015

Pharmacy Technician

●Maintain pharmacy inventory

●Assist pharmacist during prescription fills

●Maintain pharmacy clean and safe

●Deliver medication to patient’s house

The Farmington Inn & Suites-Farmington, CT September 2013 – March 2014

Guest Service Agent

●Check guest in/out of hotel

●Count money drawers

●Keep lobby clean and stocked with coffee and fresh fruit

●Make reservations

Aramark at Cigna - Bloomfield, CT August 2012 -February 2014

Cashier

●Count money drawers accurately

●Ring customers up

●Provide superior customer service

●Put out fruit bar and condiment counter in the morning

Aramark at Travelers - Hartford, CT February 2010 - February 2011

Payroll Manager

●Processed payroll and monitored timecards

Assistant to Catering Director

●Revised menus

●Processed accounts receivable/payable

Residence Inn by Marriott - Hartford, CT June 2009 - March 2010

Part Time Night Auditor

●Audited and backed up computers

●Checked guests in and out

Contact this candidate