Customer Service Data Entry
Resume:
KIMBERLY ABDON
Cashier - Main Banker
Cincinnati, OH. 45211
********.*********@*****.***
SKILLS
● Customer and Personal Service
● Social Perceptiveness
● Administration and Management
● Time Management
● Troubleshooting
● Mathematics
● Computers and Electronics
● Sales and Marketing
● Casino Cage Operations
EXPERIENCE
Hollywood Casino, Lawrenceburg IN - Cage Banker/Player Services Rep. Dec 2019 - April 2021
● Responsible for issuing and balancing imprest bank issued to cage cashiers and F&B co-workers
● Always comply with Federal Title 31 laws
● Maintained all NRT’s. Filling all kiosk with proper dollar and coin denominations, while adhering to all company and gaming commission regulations
● Receive, fill and execute table fills according to company and IN Gaming Commission policies and procedures.
● Perform the transfer of cash, checks and chips between departments in an efficient manner with accuracy
● Worked directly with Elite and Owner level players. Providing them with excellent customer service and tending to their needs
● Issued markers to players with Casino Credit
● Compiled nightly revenue from all F&B facilities and hotel
● Committed to ensuring players were practicing responsible gambling and alcohol consumption while gaming
Abdon Services, Lawrenceburg IN - Owner/CEO Marketing Division April 2011 - 2020
● Create content strategies for digital media.
● Execute or manage banner, video or other non-text link ad campaigns.
● Execute or manage social media campaigns to inform search marketing tactics.
● Identify, evaluate or procure hardware or software for implementing online marketing campaigns.
Moses Tax, Lawrenceburg IN - Office Manager
Jan 2010 - April 2019
● Review financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns.
● Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
● Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.
● Set up and manage paper or electronic filing systems, recording information, updating paperwork or maintaining documents.
● Operate office equipment such as fax machines, copiers or phone systems and arrange for repairs when equipment malfunctions. Dearborn Savings Bank, Lawrenceburg IN - Assistant Branch Manager Oct 2004 - Jan 2009
● Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
● Receive checks and cash for deposit, verify amounts and check accuracy of deposit slips.
● Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
● Count, verify, and post armored car deposits.
● Receive and count daily inventories of cash, drafts and travelers' checks.
● Monitor bank vaults to ensure cash balances are correct.
● Carry out special services for customers, such as ordering bank cards and checks.
● Process transactions such as retirement savings plan contributions, automated teller transactions, night deposits and mail deposits.
● Identify transaction mistakes when debits and credits do not balance.
● Explain, promote or sell products or services such as travelers' checks, money orders, and cashier's checks using computerized information about customers to tailor recommendations.
EDUCATION
University of Phoenix, Online
July 2012 - Nov 2012
Lawrenceburg High School, Lawrenceburg IN
Aug 1987 - June 1990
AFFILIATES
● Member Fraternal Order of Eagles Auxiliary #2018
(15+ yrs)
● Past Madam President FOE Aux. #2018 (to present)
● Madam President FOE Aux. #2018 (4 yrs)
● Madam Vice-President FOE Aux. #2018 (4yrs)
● Lawrenceburg PeeWee Football League Secretary
(6yrs)
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