Customer Service Representative
Resume:
MARANDA
WILLIAMSON
Senior Customer Service Coordinator 2
PROFILE
I am an extreme analytical person
seeking a lifelong permanent career. I
am incredibly determined and
dedicated, I am obsessed with fixing
things and accuracy. I love to analyze
things and make them better or more
likeable. I am easy to have a good
relationship with and very reliable.
Familiar with different software’s such
as Excel, Access, Outlook, PKMS, OMS,
OPS, CCUI, Sterling, and WCC,
Jabber, Finesse, and CSS.
CONTACT
PHONE:
EMAIL:
*******************@*****.***
WORK EXPERIENCE
Williams-Sonoma Inc Senior Customer Service Coordinator 2 April 2021–September 2022
Analyze merchandise and or hardware to accommodate the first quality stats. Fix things that are broken and bring back to first quality. Source parts and or hardware needed to resolve issues. Determine is something can be fixed by a furniture medic or if it needs replaced. Reschedule deliveries and or service appointments.
DSW Senior Customer Service Representative
June 2014–March 2021
Took highly escalated calls. Problem solved according to the agent’s needs. Provided the best customer service experience possible. Navigated through many different systems. Used numerous office tools such as, excel, access, and outlook
Eddie Bauer Customer Service Representative
November 2010–June 2014
Took inbound calls some outbound. Placing orders, matching items as a set. Answered billing questions. Assisted on shipping information. Problem solved. Empathized.
Contact this candidate