Amanpreet

437-***-****, * carberry crescent, Brampton,ON, L6V 2G1• ady90y@r.postjobfree.com

PROFESSIONAL SUMMARY

A rigorous, task-driven professional with substantial experience in data-entry, customer service and office management Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organizational levels.

WORK EXPERIENCE

Algoma University – Brampton,Ontario

Instructor

•Ability to write comprehensive reports and maintain proper records in Perspective Carry out written and verbal instructions.

•Deal with challenges and communicate with clients and visitors of monitored sites. SkipTheDishes - Winnipeg, Manitoba Dec 2021- Nov 2022 Courier Operations Specialist

•Provide live support to couriers, customers, and restaurants.

•Facilitate communication between all parties involved in each delivery. e Handle inbound/outbound calls professionally and per procedures.

•Go an extra mile to make sure that all stakeholders get the true Skip experience.

24-7 Intouch – Brampton,Ontario

Team Leader

• Managed a team of call center agents.

e Kept agents aware of inbound calls, calls waiting, abandonment rate etc.

•Motivated and encouraged agents through positive communication and feedback-

•Performed at least one monitoring evaluation, with each agent every two weeks.

Telus Company – Brampton,, Ontario

Customer Service Representative

•Analyze survey reports, maps, drawings, and blueprints, topographical or geological data to plan projects.

•Maintained timely and accurate oral and written technical reports regarding assigned engineer activities.

•Maintained open and effective communications with project teams to increase productivity. Planned and conducted research to develop and improve specimen restoration and storage methods.

Apple – Brampton, Ontario

Retail Team {Customer service}

•uncovering customers' needs, then following through with enlightening solutions Helping the customer to place the order online.

•Kept agents aware of inbound calls, calls waiting, abandonment rate etc.

EDUCATION

Algoma University — Brampton, Ontario Jan 2023 to at present, Graduate certificate in Human Resources and Business Management

SKILLS

•Verbal Communication Listening skills

Problem-solving Organizational skills

Data entry Time management skills

•Microsoft Office/Perspective/Zendesk expertise

Analytical skills Improving operations

CERTIFICATIONS

RCMP – Brampton, Ontario Firearms License

G4S/AlIied Universal Canada - Brampton, Ontario WHMIS Training

IELTS Examination – Brampton, Ontario

Avaal Technology Solutions - Brampton, Ontario Trucking Dispatch Course

Algoma University -Brampton, Ontario

ACI Concrete Field-Testing Technician Certificate

References

Rupinder kaur - Manager at 2417 intouch

Contact: (431} 279 1880

Nadia sarah Skipthedishes

Contact: {431} 335 7378

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