Influential Skill, Over Achiever, Computer Proficiency, Leadership Exp

Kayla Johnson

347-***-**** *******************@*****.*** Brooklyn, New York 11236

CAREER OBJECTIVE

Hello! My name is Kayla Johnson, and I am an experienced candidate with a vast background in customer service roles. I am dedicated to providing outstanding customer service and maintaining an efficient and organized workplace. Possessing extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations, I am also praised for fast and accurate service, as well as being able to recognize and resolve customer complaints. Additionally, I am a dynamic team player who possesses strong math skills and is detail-oriented, with a proven track record of accuracy and efficiency. My experience has made me proficient in handling cash, credit cards, and POS transactions in a fast-paced environment, and I am accustomed to working independently or as part of a team to ensure customer satisfaction.

EXPERIENCE

CASHIER, Brooklyn, New York

Home Depot, October 2022-Present

• Operated cash register and accurately processed payments, returns, and exchanges.

• Provided efficient and courteous service to customers.

• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.

• Basic math skills.

• Strong product knowledge and understanding of customer base.

• Scanning items then carefully bagging items for customers so nothing fall or leak over.

• Verbal communication skills so customers can understand.

• Greeting customers.

SUMMER CAMP STAFF MEMBER, Brooklyn, New York

Summer Camp, July 2021-August 2021

• Evaluated students performance, recording evaluations on appropriate forms. Greeted new arrivals to activities, introduced them to other participants, explained facility rules, and encouraging participation.

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• Discussed and resolved participant complaints.

Assessed needs and interests of individuals and groups and planned activities around available equipment and facilities.

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Administered first aid according to prescribed procedures and notified emergency medical personnel when necessary.

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Explained rules and safety procedures to participants in recreational activities and demonstrated use of materials and equipment.

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• Enforced rules and regulations of recreational facilities to maintain discipline and ensured safety. Plans different activities such as dancing, cooking, volleyball, game room while also participating so the children feels more comfortable to the do that activities as well.

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• Monitor and assist with breakfast and lunch.

PART-TIME BABYSITTER, Brooklyn, New York

Nanny, September 2018-August 2019

• I entertained and engaged with the child using games, crafts, and other activities.

• Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.

• Monitored safety of children at all times to reduce risks.

• Taught basic skills such as brushing teeth, cleaning up, and dressing.

• Washed dirty dishes, laundry, and sheets after use.

• Handled diaper changes for infants and properly disposed of dirty cloths and linens.

• Regulated children's rest periods and nap schedules.

• Taught and promoted age-appropriate activities to encourage intellectual development of children.

• Helped prepared and serve nutritionally balanced meals and snacks for children.

• Supervised and assisted with homework.

• Met regularly with parents to discuss children's activities and development.

• Instructed and assisted children in handwashing and eating to develop health and personal habit.

• Transported children to school, social outings, and medical appointments.

• Responded to emergency situations and notified parents regarding accidents and child safety. EDUCATION

HIGH SCHOOL DIPLOMA, Brooklyn, NEW YORK

John Dewey High School, October 2020

SKILLS

Influential Skill Over Achiever Computer Proficiency Completes Tasks Self Motivated Leadership Experience Communication Skills. Problem Solver Time Management CERTIFICATIONS

• CNA • EKG

• Phlebotomy

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