MAYUR KHARADE

Dombivali /Mumbai · 937-***-****

Email – ady90r@r.postjobfree.com

EDUCATION

JULY 2023

BCA, SAHYOG COLLEGE OF MANAGEMENT STUDIES

MARCH 2020

HSC, MAHARASHTRA BOARD IN DKVC COLLEGE

MARCH 2017

SSC, MAHARASHTRA BOARD IN SH JONDHALE SCHOOL

SKILLS

• EXCEL

• HTML/CSS

TECHNICAL SKILLS [Basic Knowledge]

1. Active Directory

2. ITSM incident management

3.Technical Support

4.Troubleshooting

5.Windows 7/ 10

6.Windows Server

7.Computer Hardware.

• MS Office

EXPERIENCE of ‘(3 Month) In.

Associative LESTER INFOSERVICE/ APRIL 2021 to JULY 2021 Key Responsibilities

Provide exceptional customer service to US-based customers, ensuring their needs are met and their concerns are addressed promptly and professionally.

Effectively handle customer inquiries, complaints, and issues through various communication channels such as phone calls, emails, or live chat. Take ownership of problems and follow through to ensure satisfactory resolution.

Develop a comprehensive understanding of the company's products or services to provide accurate information and assistance to customers. Stay updated on product features, updates, and promotions. Process customer orders accurately and efficiently, ensuring all necessary details are captured and recorded correctly in the system. Verify pricing, availability, and delivery information to ensure smooth order fulfillment. Diagnose and troubleshoot customer issues related to product functionality, billing, or technical difficulties. Provide step-by-step instructions or guidance to help customers resolve their problems. dentify opportunities to promote additional products or services to customers based on their needs and preferences. Upsell or cross-sell relevant offerings to increase sales and customer satisfaction. PROJECTS (TEAM WORK)

Tourism Management System-

• Developed a web-based Tourism Management System using PHP and MySQL to manage hotel reservations, travel bookings, and tourist information.

• Designed and implemented the database schema, user interface, and functionality using PHP and MySQL.

• Worked collaboratively with a team of developers to ensure seamless integration and optimal system performance.

• Conducted thorough testing to ensure accuracy, reliability, and security of the system.

• Implemented security measures, including user authentication and authorization, to protect sensitive data.

• Conducted user training and provided ongoing technical support to ensure user adoption and satisfaction.

• Successfully deployed the system, resulting in improved efficiency, productivity, and customer satisfaction School Management System

• Developed a comprehensive School Management System using C# ASP.NET and SQL Server to manage student records, class schedules, and academic performance.

• Collaborated with a team of developers to design and implement the system architecture, user interface, and functionality.

• Designed and developed the database schema using SQL Server to ensure accurate and efficient data storage and retrieval.

• Utilized C# ASP.NET to develop the user interface and implement business logic.

• Conducted extensive testing to ensure optimal system performance, reliability, and scalability.

• Implemented security measures, including user authentication and role-based access control, to ensure the confidentiality and integrity of sensitive data.

• Provided user training and technical support to ensure smooth system adoption and user satisfaction.

• Successfully deployed the system, resulting in increased efficiency, productivity, and student success. GROUP PROJECT

E commerce Website

• Collaborated with a team of developers to design and implement the front-end and back-end functionalities of the e- commerce website.

• Utilized MongoDB as the database management system to store and retrieve product information, user data, and order

• details.

• Implemented user authentication and authorization features using JSON Web Tokens (JWT) to ensure secure access to customer accounts and sensitive information.

• Created a responsive and visually appealing user interface using React.js, allowing customers to browse products, add items to the cart, and proceed to checkout seamlessly.

• Developed RESTful APIs using Express.js and Node.js to handle HTTP requests and enable smooth data transmission between the front-end and back-end.

• Integrated third-party payment gateways, such as PayPal or Stripe, to facilitate secure online transactions.

• Implemented search and filtering functionality to enhance the user experience, allowing customers to easily find desired products based on categories, keywords, or price ranges.

• Optimized the website's performance and loading speed by employing techniques like code minification, image compression, and caching.

• Conducted thorough testing, including unit testing and end-to-end testing, to identify and fix bugs, ensuring a smooth and bug-free user experience.

• Collaborated with the team to continuously enhance and improve the website's features and functionalities based on user feedback and market trends.

Technologies Used:

• MongoDB: Database management system for storing product information, user data, and orders.

• React.js: JavaScript library for building interactive and responsive user interfaces.

• Express.js: Web application framework for building robust APIs and server-side functionalities.

• Node.js: Runtime environment for executing JavaScript code on the server-side.

• HTML/CSS: Used to structure and style the website's layout and design.

• RESTful APIs: Created to handle HTTP requests and enable data exchange between the front-end and back-end.

• JSON Web Tokens (JWT): Used for user authentication and authorization.

• Payment Gateways (e.g., PayPal, Stripe): Integrated to facilitate secure online trance SOFT SKILLS

• Self-Motivated

• Quick Learner

• Good Communication Skill

EXTRA-CURRICULAR ACTIVITES

• Participated in sports and fitness activities which demonstrated my dedication, teamwork, and discipline

• Active involvement in student organizations, such as clubs, societies, and student government, which demonstrated my leadership skills, teamwork, and ability to organize and manage events SPORTS:

• Taekwondo ‘GREENBELT’ (CERTIFICATE)

• JUDO

• BOXING

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