Call Center Customer Service

Donna Davis.docx v

Donna Davis

Work Experience:

Cincinnati Overstock Warehouse - Cincinnati,

OH 2019 to current

Inside Sales Representative/Customer Service

- Direct interaction with customers in person, telephone, and email

- Positively representing our company by exhibiting a professional attitude

and demeanor with our customers

+ Sell/upsell furniture to customers

- Handle customer order updates/management

At Home Day Care 2018

to 2019

Fifth Third Bank 2015 to

2017

Call Center Associate

- Answer incoming calls in a professional and friendly manner and

determine the nature of the caller's request

- Provide outstanding service by answering questions and assisting with a

wide range of support related to their accounts

«Communicate and coordinate with internal departments as needed

-Document customer interactions with concise and detailed account notes

Good Samaritan Hospital

2014 to 2015

House keeping

«Responsible for maintaining a safe and sanitary environment in patient

rooms and assigned areas for visitors and associates by following

infection control, safety, and procedural guidelines

CVS Pharmacy Call Center - Cincinnati,

OH 2012 to 2014

Call Center Customer Service Representative

- Answering incoming and outgoing calls

-Help customers with any issues regarding orders/ medications

Macy's Call Center - Cincinnati,

OH 2011 to 2012

Administrative Assistant

- Answering incoming and outgoing calls

- Filing, appointment setting

Education:

Some College in Nursing

Hamilton High School - Cincinnati, OH

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