Jason Willis

Cell Phone: 405-***-**** e-mail:ady8z2@r.postjobfree.com

Total IT Experience 20+ Years

Technical Support Experience 20+ Years

HP Service Manager Experience 6+ Years

Remedy Experience 5+ Years

Certs: Security+, A+, MS 70-680, ITIL V3 Foundation Veteran

EXPERIENCE

Legate Technologies 2021 - Current

Troubleshoot and repair network connections. Install new network and server hardware. Conduct site surveys. Install computers, printers and POS systems and peripherals. Running, terminating and repairing low-voltage cabling graded from CAT6A - Cat5E. Install Digital displays and media players. Installing cellular backups and wifi access points. Schedule work orders. Manage other technicians on jobsite. Ensure deliverables are submitted.

US Navy - NGEN Contract 2015 - 2021

Network Services Lead at AT&T/Tyto Athene GSI Aug 2015 – July 2021 Traveled in support of 13 sites in midwest region, responded to outages and performed upgrades

Administrated routers, switches, VPNs and firewalls from Brocade, Cisco, Juniper and Riverbed.

Used HP Service Manager to resolve user incidents and new service quotes and created change tickets from major outages and installs. Patched and configured new user ports.

Responded to after hours outages and ensured minimal downtime. Initiated RMAs on broken gear

Managed office supply procurement and travel arrangements, created/submitted expense reports.

Field Service Agent at HP/IBM MAR 2015 – AUG 2015

Tracked, documented, and resolved customer tickets in the HP Service Manager system.

Repaired desktop and laptop computers in support of all USN remote sites. Installed and deployed new computers, printers and VTC systems. Troubleshot any issues.

Requisitioned replacement parts and coordinated shipping for assets across the country.

US Army AESD/AKO Contract 2014 - 2015

Tier 2 Help desk analyst at DELL MAR 2014 – MAR 2015 Provided direct phone support to customers in a help desk environment. Diagnosed and resolved issues over the phone or escalated as appropriate. Directly supported 41+ Army installations and all Army Knowledge Online users.

Accurately documented tickets in the Remedy and RightNowWeb ticket systems. USAF 2004 – 2014

Network Infrastructure Craftsman2012– 2014

Provided phone support to users reporting technical issues through the Remedy ticketing system.

Administered, and performed maintenance on signals intelligence hardware. Maintained the Network Centric Collaborative Targeting system. Use Active Directory and Altaris to manage 50 Crew Comm MIUs, to allow intelligence analysts to coordinate with pilots and troops on the ground to avoid friendly fire situations.

Completed post mission reports detailing outages. Manage 4 technicians and create schedules for 24 hour operations.

Network Infrastructure Craftsman 2010 – 2012

Lead 4 person shift. Install, configure, maintain and troubleshoot Cisco switches, routers, VOIP systems, VTC systems and cryptographic equipment and documented work in Remedy tickets.

Fabricate, install, remove, test and splice fiber optic and copper cabling. Respond to trouble tickets in Remedy in a timely manner and ensure customer satisfaction.

Managed 151 item cryptographic equipment account valued at $2M. Managed 486 item data processing equipment account valued at $451K. Combat Cyber Transport Craftsman 2004 – 2010

Supervised and trained 4 technicians, evaluated performance and corrected behavior as needed.

Evaluated and documented field exercise, verified knowledge-base and procedures of sister unit.

Deployed initial communications package to a bare base in order to deliver voice and data services to base users in 32 hours in a forward deployed location.

Directed troubleshooting efforts to establish satellite links and ensure end to end data flow.

Inspected and packed equipment onto aircraft pallets and moved pallets with 10,000lbs forklift.

Accounted for all test and measurement devices and adhered to proper recalibration schedule.

Controlled inventory and usage of all encryption keys for the unit and ensured keys availability.

Combat Cyber Transport Journeyman Jul 2009 – Dec 2009 Tested, maintained and rekey vehicle radios prior to each convoy off base. Installed and maintained radio over IP circuit to provide connectivity for all of southern Iraq.

Convoyed off base weekly to rekey remote site radios, couriered encryption keys.

Combat Cyber Transport journeyman Sep 2008 – Feb 2009 Provided data, voice and video to over 500 users at Ali AB, Iraq. Installed new circuits to support mission expansion. Oversaw and documented inventory and usage of site cryptographic keying material and devices.

Performed monthly rekey of 15 distinct circuits. Maintained 8 separate satellite links.

EDUCATION

Oregon City High School - Diploma

Certifications

COMPTIA Security + and A+ Certifications

Certified Network(Copper and Fiber)Cable Installer cert from CNET Training ITIL V3 Foundation

Microsoft MS 70-680 Certification

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