Customer Service Call Center
Resume:
ELBERT MAGDOBOY
**** ******** ****** **** ***** Oriental
Contact # 096********
PERSONAL DATA:
Position Desired : Supervisor/Team Lead
Date of Birth : August 31, 1977
Place of Birth : Mati Davao Oriental
Civil Status : Married
Height : 5’8
Citizenship : Filipino
Sex : Male
Name of Wife : Ma Teresa Talatala Magdoboy
Occupation : Accounting staff in FB Hotel
Name of Children : Kent, Matt Kevin, Keandrei
Languages spoken : English, Tagalog, Ilonggo, Bisaya
Email Add : *********@*****.***
EDUCATIONAL BACKGROUND:
SCHOOL YEAR GRADUATED
Elementary: Mati Central Elementary School II 1991 –1992
Secondary : Mati National Comprehensive High School 1996 – 1997
Tertiary : Mindanao State University 2016 – 2017
Gen. Santos City Campus
Course : Bachelor of Arts Major in English
Tertiary : Kings College 2018-2019
: 24 Units in Education
Master’s
Degree : Master of Arts in applied Literature 2021-2022
(Earned 24 units – University of Southeastern Philippines)
Special skills: Customer service, interpersonal, communicative and non-verbal skills.
Expertise : Sales and Customer service, Debate and Public Speaking.
SEMINAR/WORKSHOP/TRAINING/VOLUNTARY WORK SPONSORED BY: DATE:
Resource Speaker: Leadership Training Green Valley College 09/27/19
Resource Speaker: Speaking enhancement seminar RMMC 03/15/19
Seminar Work-shop on Teaching Strategies RMMC 11/07/19
Syllabus Development and TOS training RMMC 07/12/19
Judge in the Spoken Poetry RMMC 10/11/19
Alternate Learning System: Volunteer MSU-Gensan 10/21/15
Finishing Course for Call Center John B. Lacson 08/06/07
EMPLOYMENT RECORDS:
Kolehiyo Ng Pantukan
Full Time English Instructor
August 2021 up to June 25, 2022
Customer Service 3
IBEX Global Davao city
January 2019 up to March 31 2021
Part time English Teacher (Ramon Magsaysay Memorial College)
August 2018 up to 15th of November
Responsibilities:
To apply excellent pedagogies and scaffolding techniques to students for them to be responsible for their actions and learn to apply critical thinking and to be an outstanding teacher in the future.
Agent (IQOR) Iloilo City
August 2017 up to March 2018
Responsibilities:
Handling customers billing account.
Senior Agent (AT&T Blue Billing and Sales)
November 2013 up to March 2014
Sutherland Global Services
Responsibilities:
Explain customer’s billing account.
Make adjustment for valid charges.
Assist customer’s online account.
Hit the Revenue, Crift, RPC, Sales.
Senior Agent (Norton Live in Symantec)
October 15 2007 up to October 2012
Sutherland Global Services
Responsibilities:
Responsible in handling Agents performance in a daily, weekly and monthly basis.
Responsible for absences and tardiness.
Act as Supervisor when Supervisor is on sick Leave, day off, vacation. Etc…
Conduct Pre-shift and Post shift huddle regarding updates and stats.
Coach Agents regarding their sales and quality performance.
Coach Agents in handling proper quality customer service including grammar and pronunciation, etc...)
CHARACTER REFERENCE:
Prof: Marvelous Silva
CPA
Mindanao State University, GSC.
Ruzty Donaire
DEPED Teacher 1
Contact this candidate