Customer Service Representative
Resume:
Dede Kapend
**** * **** *, **** Lake City, Utah, 84109, US
************************@*****.***
I speak French, Swahili and lingala
Operations Management - Associate of Science - 2014 University of South Africa - Pretoria, GP
Opérations Manager - May, 2017 to March, 2020
Optikah Eyewear - Libreville, Gabon
>Develop Optikah in different African countries
(Gabon, Seychelles Island, São Tomé e Principe Island, Togo, Comoros, République démocratique of the Congo, Rwanda)
> Traîne new teams
>Manage the shipment of Optikah products from China, France and Italy to different countries where the company Operates.
>Deal with salaries, administrative fees and procedures of different countries.
>Deal with the planning, organizing and controlling the activities of the organization. Operations Manager - February, 2016 to April, 2017 Gesta Event organization - Libreville, Gabon
>Plan and organized events
>Deal with administrative issues
>Deal with employees training
>Deal with financial issues within the company
>Deal with salaries
Customer Representative - November, 2014 to February, 2016 Samsung Electronics South Africa - Johannesburg, South Africa Listened to the questions and concerns of customers in order to provide answers or responses. Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
Provided excellent customer service by quickly resolving issues and responding to inquiries. Reviewed and updated customer account profiles in the company’s database. Skills
Education
Work History
Customer Representative - September, 2013 to August, 2014 Ford Motor Company - Pretoria, GP
Provided excellent customer service by quickly resolving issues and responding to inquiries. Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
Kept track of every interaction for training, reporting, and auditing purposes. Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.
Increased sales revenue by skillfully promoting a variety of Product or Service options. Deal with the French and British market
Customer Service Representative - June, 2008 to August, 2011 GTV - Johannesburg, South Africa
Sales
Debt collector
Promotion
Inbound and outbound calls from customers
Troubleshooting issues
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