Customer Service Representative

LM

LEIGHA MCBRIDE

***************@*****.*** 602-***-**** Phoenix, AZ 85023

Dedicated Customer Service Representative accustomed to fast-paced call center environments. Possessing excellent organizational, communication and multitasking abilities. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Telephone etiquette

Program understanding and advisement

Application assessment

Customer support and assistance

Time management

Computer skills

Microsoft Office

Recordkeeping and data input

Impact Recruiting Phoenix, AZ

Recruiting Coordinator

07/2022 - 04/2023

Created and maintained positive relationships with hiring managers and HR business partners

Developed or implemented recruiting strategies to meet current or anticipated staffing needs

Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws

Facilitated job application processes for qualified candidates. State of Phoenix, AZ

Eligibility Worker

06/2019 - 04/2021

Conducted interviews with applicants, explaining benefits process and which programs were available

Utilized the company tool's while inputting applicant's information into agency's computer system

Explained eligibility details and affordability options to patients with kindness and respect

Prioritized and organized tasks to efficiently accomplish service goals Juggled multiple projects and tasks to ensure high quality and timely delivery

Provided excellent service and attention to customers when face-to-face or through phone conversations

Improved operations by working with team members and customers to find workable solutions.

United Postal Service, UPS Phoenix, AZ

Package Handler

01/2018 - 05/2019

Assisted in loading delivery trucks with prepared packages Braced, padded and supported shipments to prevent shifting and damage Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate

Disposed of debris and hazardous materials properly to avoid contamination

Resolved conveyor system issues by clearing jams and blockages Summary

Skills

Experience

Alerted purchasing team of shortages or damaged goods identified when unloading trucks

Followed customer instructions about placement of items and special considerations for handling.

Lifeskills High School, th N 35, Phoenix, AZ

High School Diploma

05/2012

Education and Training

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