Customer Service Operating Room
Resume:
DEANNA L RICHARDSON
********@*****.***
EXPERIENCE
American Express
Travel Counselor November 2022- Present
Delighting our Platinum Card Members with unforgettable travel experiences
Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing
Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
Communicate new and existing product offerings and value propositions relevant to the Card Member
Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First approach and earning their dedication
Shown ability to provide premium customer service, ideally in a call center environment
Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles
Basic geography knowledge with ability to locate continents and travel destinations worldwide
Positive attitude and outlook, demonstrated through desire to learn, willingness to ‘have-a-go’ and optimistic teammate
Natural communicator with the ability to demonstrate listening skills and able to adapt conversation to suit the situation
Ability to thrive in a results-driven environment, with a healthy strive to meet and exceed goals
Columbia University – New York, NY March 2022 – June 2022
Administrative Assistant (Temporary Assignment)
•Met and greeted patients and visitors
•Served as a liaison to the Medical Director and clinical staff
•Answered multi-line phones, scheduled appointments for office visits, diagnostic procedures, academic meetings, perform pre-registration intake for new patients by obtaining the minimum data set, prepare appropriate paperwork and/or charts for all incoming patients, confirm appointments, obtain referrals and verification of coverage
•Performed pre-certifications for procedures and other services and obtain records and referral information for patient appointments
•Managed and updated the doctor’s calendars
•Obtained referral and/or pre-authorization from the patient, referring physician, PCP, or the insurance company where applicable
•Verified patient information in Epic and conduct eligibility assessments to track insurance verification and referral requirements
•Worked with the pace art system when necessary
•Updated electronic medical record system daily
•Scanned charts daily into the EPIC electronic health record system
•Filed active charts when necessary
•Collected patient payments, insurance payments and co-payments
•Maintained a daily log of all cash, check, and credit card payments
•Maintained an inventory of required office supplies and inform the Office Manager of any items needed to order
Phelps Memorial Hospital – Sleepy Hollow, NY June 2020 – September 2021
Administrative Support Specialist
•Coordinated with surgeons to set up surgeries and received case order for the next day, coordinated with over 30 surgeons for all specialties
•Entered daily operating room schedule into the computer system, distributed the schedule to appropriate units/departments, and updated the schedule as changes occurred
•Communicated to physician staff any changes to the operating room schedule
•Called appropriate units to prepare patients who are scheduled for surgical procedures
•Communicated technical patient care data on a stat basis to and from nurses, physicians/surgeons, operating room technicians, laboratory staff, pharmacists, admitting staff, and other hospital personnel involved with the patient
•Entered patient supply, time, and labor charges for operating room into the computer system for billing purposes
•Maintained Operating Room departmental logs and filing system
•Verified adequacy of blood units available prior to surgery
Westchester Medical Center – Valhalla, NY December 2019 – May 2020
Patient Care Coordinator
•Supervised the nursing station by working with both patients and medical professionals to ensure effective, organized, and seamless care
•Maintained medical records of patients as well as enters patient assignments of the unit
•Set up transportation for patients being discharged as well as patients being transferred
•Answered high volume phone calls and transferred and/or notify appropriate parties
•Greeted and directed patients and visitors to the waiting area or room
•Corresponded with the nursing supervisor with bed placement throughout the hospital
White Plains Hospital – White Plains, NY October 2016 – May 2019
Emergency Room Clerk
•Maintained medical records of patients in the emergency room
•Entered requests such as patient assignments into the computer, optilink or manual system in a timely and accurate fashion
•Answered and placed phone calls
•Answered patient call lights and communicated information to nursing staff
•Demonstrated effective time management
•Maintained established inventories of supplies
•Maintained an orderly environment at the nurse's station utilized
•Assured smooth clerical operation on the unit
Saint Joseph's Medical Center – Yonkers, NY January 2015 – July 2016
Ward Clerk
•Supervised nursing station by ensuring that communication between staff members and patients are running smoothly
•Corresponded with specialist and attending for consultation and admission process
•Processed all emergency transportation for transfers, by communicating with the transfer center, processing documentation, notifying appropriate staff, and requesting an emergency patient transfer team
•Answered high volume phone lines in a professional and timely manner
•Greeted and directed patients and visitors to the waiting area or room
•Corresponded with the nursing supervisor with bed placement throughout the hospital
•Transcribed physician’s orders from patient records and copy information into patient medical chart
Interim Healthcare – White Plains, NY June 2009 – April 2010
Office Assistant
•Answered multi-line phones and transferring to the appropriate party
•Sorted and filed all documents (medical records, personnel information, and input data into the computer)
•Assisted with various task as needed i.e., Grade in-service tests, fax copies and payroll
EDUCATION
The College of Westchester, White Plains, NY
Associate in Applied Science Business Administration- Management/Marketing
Boces Southern, Valhalla, NY Culinary Arts & Commercial Arts; 2008-2010
SKILLS:
•Customer Service
•Microsoft Office: Word, PowerPoint, Excel
•Time Management
•Quick Learner
•Conflict resolution
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