JESSICA JOY MACARAEG

San Jose Del Monte, Bulacan 3023 093******** ady8wg@r.postjobfree.com

PROFESSIONAL SUMMARY

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Dedicated to answering customer questions concerning medication protocol.

Knowledgeable about Medicaid's state eligibility systems. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

SKILLS

Drug utilization review

Intravenous admixture preparation

Medicare and Medicaid process

Confidentiality and HIPAA

Data Entry

Processing payments

WORK HISTORY

MARCH 2019-CURRENT

Pharmacy Technician / Billing Specialist / Team Leader ACS PRO Global Solutions San Jose Del Monte City, Bulacan

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Set up and modified patient profiles in Citrix to include current information such as medications and insurance details.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Collected co-payments or full payments from customers.

Prepared bills for insurance companies.

Answered incoming phone calls and addressed questions from customers and healthcare providers.

AUGUST 2017-FEBRUARY 2019

Service Crew Golden Arches Development Corporation San Jose Del Monte City, Bulacan

Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.

Promoted customer loyalty by efficiently handling food and service complaints.

Processed payments and counted change to complete transactions.

Maintained clean, sanitized and well-organized food preparation zones.

Protected customers by washing and sanitizing dishes, glassware and silverware after each use.

Greeted customers, provided friendly and knowledgeable service and placed orders.

Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Performed shift change tasks each day to keep store efficient and neat.

Cooked, prepared and bagged food for customers.

Kept all prep areas clean by sweeping, mopping and washing down counters.

Checked completed orders for accuracy and bagged meals for easy carrying.

Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.

Kept customers and crew areas organized.

JANUARY 2015-JANUARY 2017

Aesthetician Lindy's Beauty Skin Care Center Santiago City, Bulacan

Delivered safe, therapeutic experiences to leave clients feeling relaxed and refreshed.

Performed treatments and created and maintained records of treatment according to company policy.

Informed guests of appropriate products available to increase retail sales.

Carried out administrative tasks, including product inventory checks, charting and consultations.

Resolved customer complaints and facilitated conflict resolutions.

Performed body treatments, including waxing, body wrap application and vibradermabrasion.

Performed over [50] facials, chemical peels and waxing procedures per week.

Performed special anti-oxidant, acne and microdermabrasion facial services.

Advised clients on proper home-care regimens.

EDUCATION

MARCH 2009

High School Diploma

Village Montessori School, Bulacan

JUNE 2009 – OCT 2010

Bachelor of Science: Nursing

Far Eastern University, Manila

CHARACTER REFERENCE

Sherilyn Alamo, QA Supervisor

ady8wg@r.postjobfree.com

Giselle Galasinao, Operation Manager

ady8wg@r.postjobfree.com

Jolie Fernandez, MCDONALD’s Manager

+639*********

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