Jose Munoz

Experienced operations manager with a proven ability to

oversee daily operations, ensure compliance, resolve conflicts, and train employees. Skilled in coordinating workflows, implementing policies, and achieving

company objectives.

ady8ub@r.postjobfree.com

ROCHESTER, NY 14613

https://www.jobcase.com/p/jose.muoz70

Work Experience

process assistant manager

Amazon

August 2019 - Present

•Assist in overseeing and managing day-to-day operations of the process department

•Ensure efficient and smooth workflow by coordinating and prioritizing tasks

•Supervise a team of process associates and provide guidance and support as needed

•Implement and enforce company policies and procedures to ensure compliance and quality standards

•Monitor and analyze process performance metrics to identify areas for improvement

•Collaborate with cross-functional teams to optimize processes and achieve operational goals

•Train and onboard new team members on process protocols and best practices

•Conduct regular performance evaluations and provide constructive feedback to team members

•Stay updated on industry trends and developments to propose innovative process improvements

•Resolve any escalated issues or concerns from both internal and external stakeholders b shift manager

aids to hospital

September 2015 - Present

•Oversee daily operations of B shift at Aids to Hospital

•Manage and supervise employees on B shift

•Ensure compliance with company policies and procedures

•Implement and uphold safety protocols for B shift

•Monitor productivity and quality of work on B shift

•Coordinate with other shift managers to ensure seamless transitions

•Resolve any issues or conflicts that may arise on B shift

•Train and develop employees to improve performance

•Maintain accurate records and documentation for B shift

•Collaborate with other departments to achieve company objectives Education

east high school

HIGH_SCHOOL

• Rochester, NY

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