Customer Service Data Entry
Resume:
Patricia Barbosa
Chicago Heights, IL. 60411
***********@*****.***
Skills
Bilingual, fluent in English and Spanish. I have Skills in customer service, data entry, automated dialing system and am well at multi-tasking. Used 10 key calculator on a daily basis as well as problem solving and troubleshooting.
Experience
Zotec Partners/CSR remote
November 1, 2021- February 7, 2023
Customer Service Agent on inbound call center.
Helped customers with billing discrepancies and set up payment arrangements or payment in full. Transferred calls to IVR system where pt can make payments. Billed insurance and took calls from insurance agents to help get claim paid. Bilingual csr, took both English and Spanish calls.
NCO Financial System Inc./ Pre-Collect operator/CSR
May 1999 - April 2002, Richton Park, Illinois
Called customers through an automated dialing system to set up payment arrangements with in hospital guidelines. Helped customers with any disputes regarding bill and took payment over the phone by credit/debit card or electronic bank transfer.
Dr. Antonio Marra, Pediatrician / Medical Assistant
April 2014 - March 2017, Chicago Heights, Illinois
Checked patients in, called insurance companies to verify coverage, hand written referrals & electronic referrals. Took patient's height, weight, temperature and blood pressure. Assisted Dr. during visit, wrote prescriptions, explained Dr.'s instructions and called pharmacies regarding prescriptions.
Hi-way Insurance / Customer Service Representative
August 2019- August 2021, Chicago Heights, Illinois
Answered phone calls, took payments, redirected calls to appropriate agent. Took cash, credit card and electronic payments both in person and over the phone. Explained basic insurance questions for customers or redirected customer to appropriate agent for over a dozen insurance companies.
Education
Prairie State College/ currently enrolled for GED
August 1995 - May 1999, Chicago Heights, Illinois
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