ROMINA BALLESTEROS

ady8sl@r.postjobfree.com Los Angeles, California 213-***-****

Detail-oriented professional with a Bachelor's degree in Mass and Media Communication, dedicated to providing exceptional technical support and troubleshooting solutions. Possesses a strong track record of accomplishments in delivering outstanding customer service and a commitment to contributing effectively to IT support teams.Seeking an entry-level IT position to leverage my skills and drive for excellence.

TECHNICAL SKILLS

● Operating Systems: Proficient in Windows, Linux, macOS, Android, and iOS.

● Software: Experienced in Adobe Suite, Google Suite, Office 365, ticketing systems.

● Tools: Skilled in remote troubleshooting tools, ChatGPT, and various software applications.

● Programming: Proficient in Python, MySQL, and HTML5.

● Digital Marketing: Familiar with Creator Studio, Facebook ads, Google Analytics, Hootsuite, Mailchimp, Wix, and Google Ads.

CERTIFICATIONS

UX/UI Design CalArts

Project Management NYFA

Digital Marketing Google

Cyber Security Professional Google

WORK EXPERIENCE

IT SUPPORT SPECIALIST

Helpdesk - Remote May 2022 – Jun 2023

- Provided rapid technical assistance, resolving software and hardware issues, and efficiently configured new devices for employees.

- Achieved a 20% reduction in downtime by promptly addressing and resolving IT-related inquiries.

- Collaborated effectively in a team project focused on diagnosing and resolving common software and hardware issues.

WEB DESIGNER AND DEVELOPER

Bluff Dwellings Resort and Spa, Utah Oct 2021 – March 2022

- Redesigned digital platforms to enhance user-friendliness, resulting in a 30% increase in user satisfaction and interaction.

- Utilized HTML to create an improved user interface and experience on the organization's website.

- Analyzed content performance metrics and user feedback to inform future content strategies. CONTENT EDITOR

The Broadmoor Resort - CO Nov 2020 - Jul 2021

- Orchestrated weekly content planning, publication, and monthly reporting, increasing follower interaction by 40%.

- Developed new story presentation formats, enhancing content engagement.

- Collaborated with cross-functional teams to gather input and ensure content met requirements.

COMMUNITY MANAGER

Cheyenne Mountain Resort - CO Jan 2020 – Sep 2020

- Monitored operational performance and optimized quality guidelines, achieving KPI targets.

- Led day-to-day community engagement across social channels, identifying opportunities and crafting effective responses.

- Collaborated with the marketing team to find synergies across various digital marketing channels.

WEB CONTENT AND DESIGN

Marriott Hilton Head Island Resort - SC Jun 2018 – Dec 2019

- Designed visual elements to enhance the website's aesthetics and brand identity.

- Conducted rigorous testing to identify and fix design and functionality issues.

- Ensured the website was responsive on various screen devices, monitoring traffic and metrics.

EVENT STRATEGIST AND PLANNER

Links, an American Grill - SC Dec 2017 – May 2018

- Developed detailed event plans and timelines, ensuring seamless coordination with vendors and providers.

- Managed event promotion and marketing strategies, driving increased attendance.

- Maintained precise event execution and scheduling to ensure customer satisfaction.

Contact this candidate