CNA

Matara Pope

Communicative customer service professional, motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Clinton Township, MI 48038 313-***-**** ady8qo@r.postjobfree.com WORK EXPERIENCE

Grace Management — Resident Caregiver

United Housing Coalition — Remote, Data Entry Clerk Dialog Direct — Customer Service Representative

Comcast — Customer Service Representative

08/2022 to 02/2023, Bloomfield Township, MI

Maintained clean, safe, and well organized environment for residents Observed residents for changes in physical, emotional, mental or behavioral conditions and injuries Provided ongoing compassionate patient care for each resident Supported bathing, dressing and personal care needs 02/2021 to 11/2021, Detroit, MI

Assessed, organized and documented client data to develop an appropriate plan of care for application process Organized client information into spreadsheets and our company’s database to provide leaders with quick access to essential client data

Identi ed/ corrected data entry errors to prevent any duplications in system 08/2018 to 01/2019, Highland Park, MI

Helped increase customer satisfaction rates

Utilized Microsoft skills when inputting customer item purchases or client complaints De-escalated problematic concerns stated by customers Demonstrated excellent communication skills with every call from customer 04/2017 to 04/2018, Detroit, MI

• Responding promptly to customer inquiries

• Acknowledging and resolving customer complaints

• Processing orders, forms, applications, and requests

• Communicating and coordinating with colleagues as necessary

• Maintaining a positive, empathetic, and professional attitude toward customers at all times EDUCATION

Irving’s Professional CNA Training Institute — Ceri ed Nursing Assistant License Martin Luther King High school — Diploma

08/2022 to 08/2022

Attended class course, accomplished required hours to take state exam, proceeded to take and passed state exam Received CNA license

09/2015 to 06/2016

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