Customer Service Call Center
Resume:
Serieta Clopton
Cincinnati, Ohio 45255
Objective
My objective is to procure employment to work from home
Education
Certificate for Data Processing/Accounting (2 year certificate)
Earned 164 CEU towards Associates Degree in Science Technologies
Banking Certificate (Banker I)
Customer Service Certificates awarded by Proctor & Gamble
Commercial Driver’s License
Skills
Solid Active Listening Skills
Bilingual, English, French (Spanish-read only)
Excellent Problem Solving Skills
Aptitude for multitasking
Ability to Show Resilience
Collaborative teamwork skills
Microsoft Excel Spreadsheets
Analytical Work
General Office Skills
Keyboarding skills
Accounting experience
Basic computer programing skills
Experience
9/2003-Present
Volunteer
I have been aiding French Speaking community to read, and become gainfully employed in Cincinnati for the past thirty-six (36) years.
5/2019-6/2019
Children’s Hospital Medical Center
Laboratory Courier
3/2003-6/2008
Customer Service & Consumer Relations Contractor
Convergys (Norwood)
Including but not limited to the following:
P&G
Anne Taylor
CitiBank
Call center agent
Handled interactions such as billing inquiries, sales, consumer relations and product usage. As an agent I was trained to use POS Systems and credit card processing. Initial contact person for each account project.
References Available Upon Request
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