EDWARD W. SCOTT ady8o4@r.postjobfree.com

www.linkedin.com/in/edwscott

303-***-**** Centennial, CO 80111

PROFESSIONAL SUMMARY

I am a highly motivated and experienced IT professional with a proven track record of success in the field of enterprise systems administration. I have a deep understanding of Microsoft Exchange Server and Windows Server operating systems, and I am proficient in a variety of IT technologies, including Active Directory, DNS, DHCP, and Group Policy.

Core Competencies & Management Strengths:

• Collaboratively deliver technology solutions that meet business needs and exceed expectations

• Problem-solve effectively and efficiently to deliver results

• Develop and lead high-performing teams that deliver results

• Empower and motivate team members to achieve their full potential

• Install, configure, and administer servers, routers, firewalls, personal computers, and smart phones

• Demonstrate strong work ethic and commitment to excellence

Technical Skills:

• VPN (Checkpoint, Watchguard, AT&T, native) • Azure Cloud Administration

• Windows Operating Systems (up to 10) • MS Windows Server 2003, 2008, 2012 R2, 2016

• Network Infrastructure concepts, and protocols • Antivirus (Norton, Symantec, Kaspersky)

• Systems Administration • TCP IP, DHCP, DNS

• Install, configure, and manage Active Directory • SolarWinds Network Management

• Security (Group Policy, Firewalls, Intrusion Detection) • Amazon EC2

• Familiar with VMware Servers (Six host, servers, desktops) • Amazon S3

• Citrix XenApp, Presentation Server 4.0 and 4.5 • ITIL Foundation 2011

• OTS and Proprietary software install/support • Strong customer support and management skills

• Office 365 Administration • SCCM Administration

• Systems Management (KACE, SolarWinds, Lansweeper) • End User Support tools

• Phone Systems (Avaya, Allworx, Asterisk, 8x8) • Internet Services

• Customer Support tools (ServiceNow, ReadyDesk) • Remote Troubleshooting (Dameware, Bomgar)

EDUCATION

Associate of Arts Degree - General Education

CYPRESS COLLEGE - Cypress, California

Certificate/Training

ITIL Foundation 2011 – Certificate in IT Service Management

Installing and Configuring Windows Server 2012- training

Administering Windows Server 2012 - training

Configuring Advanced Windows server 2012 Services – training

EDWARD W. SCOTT ady8o4@r.postjobfree.com

www.linkedin.com/in/edwscott

303-***-**** Centennial, CO 80111

PROFESSIONAL EXPERIENCE

Locus (Contract with AbbVie) 03/2022 to 01/2023

Systems Administrator

• Migration of Active Directory (onprem/cloud to onprem/cloud) utilizing Quest Migration Manager

• ServiceNow CRs (track and document all system changes, problems, issues, and tasks)

• Work with DNS team for cname and A record changes

Randstad Technologies (Contract with Xcel Energy) 03/2022 to 11/2022

Network Administrator

• Active Directory Administration

• Management of 150+ servers using vCenter

• Management of Advanced Distribution Management System (ADS)

• PowerShell scripting

Information Sciences Consulting (Contract with VA) 03/2021 to 09/2021

Systems Administrator

• Diagnose and resolve customer related hardware/software issues utilizing the Service Now tool.

• Track and document all system changes, problems, issues, and tasks in Service Now

• Utilize Microsoft System Center Operations Manager (SCOM) and SCOM tools to troubleshoot performance issues and deploy software packages, to include Scripting, McAfee and other VA standard tools

• Perform general maintenance activities, printer deployment/repair, software installations

ONEflight, International – Direct Hire 12/2019 to 01/2020

Network Administrator

• Office 365 Administration

• Active Directory Administration (On premise and Azure Active Directory

• Administration of Microsoft Exchange

• Administration of 8x8 phone system

• Diagnosed connectivity issues and did troubleshooting to resolve hardware and network problems

• Supported end users with VPN, printing, phone, and application issues

• PowerShell scripting

Optomi (Contract with Entrust Datacard). - Englewood, Colorado 08/2019 to 12/2019

Implementation Analyst

•Install and Configure Windows Server 2016 – services, users and groups, file access

•Install and Configure SQL 2016 Express

•Install software and troubleshoot communication issue with different modules and printing

•Configure IIS

•Work with customers

•Scheduling

EDWARD W. SCOTT ady8o4@r.postjobfree.com

www.linkedin.com/in/edwscott

303-***-**** Centennial, CO 80111

PROFESSIONAL EXPERIENCE - continued

1901 Group (Contract with SBA). - Denver, Colorado 05/2019 to 07/2019

Senior System Administrator

•Tier 3 level support

•Active Directory – add/move/delete users, add groups, add users to groups, password changes

•Support end users with connectivity, application, printing, and file access issues

•End user support utilizing ServiceNow

•Remote troubleshooting and support utilizing Bomgar

•Office 365 Administration – recover and restore deleted emails, grant access to mailboxes, trouble shoot general issues

•Monitor devices in Lansweeper

•Move devices between data and print VLANs

INT Technologies (Contract with PCL). - Denver, Colorado 05/2018 to 08/2018

Systems Administration 11/2018

•Active Directory – add/move/delete users, add groups, add users to groups, password changes

•Support end users with connectivity, application, printing, and file access issues

•Install, configure, and support programs such as ASTA, Office 365, Bluebeam, AutoCAD, and Intune

•End user support utilizing ServiceNow

•Systems Management utilizing KACE

•Hardware and Software Ordering

•Customer Support

•Remote troubleshooting and support

•Azure Cloud Administration

•Windows 2012/2016 Server Administration

Tek Systems and Diverse Lynx (Contract with Ardent Mills) - Denver, Colorado 02/2016 to 05/2018

Systems Administration

•Troubleshoot and support Active Directory

•Support end users with connectivity, application, printing, and file access issues

•Install, configure, and support Office 365

•Responsible for Help Desk work flow

•Improved end user VPN experience

•Improved perception of help desk

•SCCM Administration

QC Data. – Greenwood Village, Colorado – Direct Hire 12/2014 to 07/2015

Senior Systems Administrator

• Installed, Configured, and administered Windows 2008/2012/2016 servers

• Installed and configured DHCP and DNS

• Administered and configured Checkpoint Firewall

• Managed Microsoft Exchange server

• Administered Allworx phone system

• Diagnosed connectivity issues and did troubleshooting to resolve hardware and network problems

• Supported end users connecting to remote Citrix server using XenApp

• Managed voice and data needs for restructuring/downsizing of office space

• Coordinated the switch of voice/data provider minimizing down time

• Assisted with change of domain naming structure to comply with best practices

EDWARD W. SCOTT ady8o4@r.postjobfree.com

www.linkedin.com/in/edwscott

303-***-**** Centennial, CO 80111

PROFESSIONAL EXPERIENCE - continued

MADSEN, KNEPPERS & ASSOCIATES, INC. - Aurora, Colorado – Direct Hire 09/1999 to 04/2014

Information Technology Manager

• Installed, Configured, and administered Windows 2003/2008 servers

• Installed and configured DHCP and DNS

• Set up, configured, and supported desktops, notebooks, tablets, and smart phones

• Worked with Active Directory including Group Policy and Login Scripts

• Worked with Avaya and Asterisk phone systems for VoIP

• Organized external vendors and IT teams to ensure all deliverables on time and within budget.

• Diagnosed connectivity issues and did troubleshooting to resolve hardware and network problems

• Oversaw technical / software support and security infrastructure for approximately 285 employees in 15 locations

• Set up network servers in AWS Cloud and monitored associated cost

• Installed, configured, and supported Citrix Presentation Server and end user connections

• Worked with President of MKA and HR to create the 1st ever IT Policy and Procedure

• Designed and implemented VOIP saving more than $25,000 annually

• Set up VPN connection between 18 offices

• Resolved network issues company-wide by recommending, budgeting for, and upgrading VPN to MPLS

• Created hardware and software standards for desktops / laptops and planned strategy for implementation companywide

• Designed and led a team in installing an Active Directory domain to improve overall security and create

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