Business Analyst Software Engineer

OLUWADAMILOLA LATUNJI

Phone : 571-***-**** Email : *******.****@*****.***

Servicenow Administrator/Business Analyst

Fully Work Authorized No Visa Sponsorship Required

PROFESSIONAL SUMMARY

Results-oriented ServiceNow Admin and Business Analyst with 4+ years of experience in implementing and managing ServiceNow solutions. Skilled in gathering requirements, configuring ServiceNow modules, and leading cross-functional teams to drive process improvements. Proven ability to translate business needs into technical solutions and optimize workflows. Excellent communication and problem-solving skills.

Also, AWS Solutions Architect and DevOps Engineer with 3+ years of experience in technology consulting, IT management, and business development. Adept at collaborating with technical teams in cloud environments in cloud orchestration, security, and identity and access management. Experienced in monitoring, application delivery, data protection, and image and patch management in AWS platforms.

Key Skills

ServiceNow administration and configuration

Business analysis and requirements gathering

Process improvement and workflow optimization

Stakeholder management and collaboration

Documentation and report writing

Problem-solving and critical thinking

Knowledge of ServiceNow ITSM and ITOM Applications and their modules, such as Incident Management, Problem Management, Change Management, Service Catalog, CMDB and Discovery etc.

Workflow design and automation,

Understanding of ITIL processes and best practices

Reporting and Performance analytics using ServiceNow reporting tools

Upgrading and patching ServiceNow instances

Networking: VPC, Route 53, Endpoints, Security Group, Load Balancer (Network and Application)

Programming: Python, JSON, YML

Application Delivery: Jira, Confluence, Jenkins, Docker, AWS Code Pipeline, AWS Code Commit

Identity & Access Management: AWS IAM, Active Directory, AWS Secrets Manager

PROFESSIONAL EXPERIENCE

ServiceNow Administrator/Business Analyst 05/2019 – Date

VIRTUSA TECHNOLOGIES, NY

-Managed end-to-end implementation and customization of ServiceNow platform, resulting in improved efficiency and streamlined processes for the organization.

-Gathered business requirements, conducted user interviews, and collaborated with stakeholders to define ServiceNow project scope and objectives.

-Configured ServiceNow modules, including Incident Management, Problem Management, Change Management, and Service Catalog, to align with business needs.

-Created and maintained ServiceNow workflows, business rules, UI policies, and notifications to automate and optimize processes.

-Provided user training and support, ensuring smooth adoption and utilization of the ServiceNow platform.

-Collaborated with cross-functional teams to identify process gaps and implemented enhancements to improve overall service delivery.

-Conducted requirements gathering and analysis to identify business needs and translate them into functional specifications.

-Facilitated workshops and meetings with stakeholders to elicit requirements, document business processes, and define project objectives.

-Collaborated with development teams to design and implement system enhancements, ensuring alignment with business requirements.

-Conducted user acceptance testing (UAT) and coordinated defect resolution, ensuring successful implementation of new systems and processes.

-Prepared and presented comprehensive reports, including process maps, gap analysis, and recommendations for process improvements.

-Developed and maintained project documentation, including business requirements documents, use cases, and test scripts.

Dev Ops Engineer 12/01/2016 – 04/30/2019

Phone2Action, Arlington, VA

-Designed and architected self-healing, secured, highly available and fault tolerant infrastructure in AWS

-Solutioned VPCs for various environments including NAT Gateways, VPC Peering and Transit Gateways

-Optimized cost through reserved instances, S3 storage classes and S3 lifecycle policies, leveraging Autoscaling policies and lifecycle hooks etc.

-Created CloudWatch filters for CloudTrail and AWS Config configuration changes to ensure sustained visibility to activities performed in the AWS Account and configuration items with the account

-Configured S3 events to set up automated communication between S3 and other AWS services

-Leveraged AWS system manager to automate operational tasks across AWS resources

-Architected and implemented continuous integration and deployment pipelines using Code Pipeline, Code Commit, Code Build and Code Deploy

-Used Jira to plan, track, support and close requests, tickets and incidents

-Developed architecture diagram for the production environment using Lucid Chart.

-Enhanced security and HA for the production environment

-Configured and used AWS CLI to make API calls to AWS console

EDUCATION

University of Lagos Nigeria

Business Administration, BSC

CERTIFICATIONS

AWS Certified Developer (Associate)

oValidation Number RK56D9MJGBQ11Y56

oValidate at: https://aws.amazon.com/verification

ServiceNow Certified System Administrator 24553015

Nigerian Institute of Management (005316)

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