Atlanta Metropolitan Area

470-***-**** ady8mn@r.postjobfree.com https://linkedin.com/in/shubha02sharma Shubha Sharma

SKILLS

Postman, Cucumber, RestAssumed, E1AF (home grown framework), Maven, Github, Java, Jenkins, Intellij, XML, JSON, database (Oracle), RestAssured, R

(Programming Language), Data Analysis, Data Collection, Data Cleaning, Microsoft Excel, Pivot Tables, Reporting & Analysis, Google BigQuery, Databases, SQL, Customer Experience, Google Sheets, Financial Services, Business Strategy, Manual testing, Jira, Agile, Problem solving

EXPERIENCE

Equifax/Soft Nut Inc., Hybrid — Quality Engineer

May 2023 - Jun 2023

Mortgage Gateway Products: New Product Innovation

Offline Billing: CSV files come from customers time to time and Offline billing load through the Postman endpoint and process the billing with right Mortgage product code, order#, and user account. These files need to be processed and shared further for invoicing with complete file status including billable and non-billable products.

TriMerge: Customers may ask the consumer credit report from all 3 credit bureau. Where the followup inquiry comes within the last 14 days must be applicable for PreQualification (soft inquiry) and accordingly the price has been managed with different business scenarios like single, joint, 1 bureau, 2 bureaus etc. Tools: Postman, Cucumber, RestAssured, E1AF (home grown framework), Maven, Github, Java, Jenkins, Jira, Intellij, Google Spreadsheet

● Taking a partial understanding of huge Mortgage Gateway Products with multiple KTs like STS, Flood, Trimerge, billing etc.

● Writing manual test cases on Google spreadsheet and submitting for review.

● Write automated features/scenarios/stepdef as soon as manual test stories are approved.

● Discussing business scenarios and tech scenarios with product and dev teams. And raising defects per agreements.

● Brainstorming with the team for complex scenarios and grooming the stories accordingly.

● Estimate, prioritize, plan and coordinate testing activities Aditya Birla Sun Life Insurance, Moradabad UP,India — Recruitment Training Coordinator

Sep 2008 - Nov 2009

● Control over Advisor's IRDA Training

● Conversion Ratio Advisor

● Servicing Business Support

● Coordination for Sales Training Programs

HDFC Life (3rd party payroll), Moradabad UP,India — Agency Support officer

Oct 2007 - Sep 2008

● Co-ordinating for Pre-Licensing & Post-Licensing of advisor recruitment.

● Updating details related to advisor profiling, recruitment and data maintenance.

● Maintaining and updating the MIS (includes Login Business, NOP, Activation & Recruitment) of the Branch.

● Handling the entire agency process for HDFC SL for all agency MIS.

● Handling the licensing process and documentation of freshly inducted Financial Consultants.

● Act as an interface between the training center and the company for the successful completion of IRDA training & III exam of FC’s.

● Handling the commission account, contest gifts & other problems of FC’s.

● Handling all processes related with generation of Agency Codes of IRDA qualified candidates, reallocation as well as Termination of FC’s. Idea Mobile Communications, Moradabad UP,India — Customer Care Executive

Sep 2004 - Apr 2007

● The Job profile includes working in close coordination with the Zonal office & Office staff for implementation & monitoring of following processes:-

● Managing Customer Queries & Complaints as a Team with a commitment of Excellent Service to Customers & developing a long lasting relationship between the company & the customers.

● Responsible for all the I CARE activities of Moradabad.

● Barring, Unbarring & Service Change process within Service Guarantee timings & with a commitment of quality service to customers.

● Rectify of accounts, error finding and rectification.

● Front Desk Management.

● Online coordination with the technical staff for online resolution of customer complaints.

EDUCATION

Institute of Management Technology, Ghaziabad UP,India — P.G.D.B.H.R.M, Human Resources Management/Personnel Administration, General

Jul 2004 - Jun 2006

Institute of Foreign Trade & Management, Moradabad UP,India — Bachelor of Business Administration - BBA, Business Administration and Management, General

Jul 2001 - Jun 2004

Licenses & Certifications

1. API automation testing - Udemy

2. Foundations: Data, Data, Everywhere - Coursera

3. Ask Questions to Make Data-Driven Decisions - Coursera 4. Prepare Data for Exploration - Coursera

5. Process Data from Dirty to Clean - Coursera

6. Analyze Data to Answer Questions - Coursera

7. Data Analysis with R Programming - Coursera

8. Google Data Analytics Capstone: Complete a Case Study Certificate - Coursera

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