Information Technology Financial Services
Resume:
Bidisha Kayal
Email: **.*******@*****.***
Mob: +1-626-***-****
Objective
My objective is to make sure that I leverage my dedication and commitment towards work to justify my role and grow along with the organization. 15+ years of experience in client handling and testing, which includes TCS BaNCS, HP QC, manual testing, Windows OS, hardware and networking which has enriched me in understanding customer requirements and delivering top quality solutions within timelines.
Experience Summary
●Worked as Technical Lead collaborating with clients and managing the business acceptance testing team responsible for TCS BaNCS testing.
●Experienced in insurance application software (BaNCS) testing involving HP QC in Diligenta Business Acceptance Testing team in TCS.
●Experienced in designing, delivering and testing telephone networks for Telenor.
●Good hands-on experience in configuring modems, routers, setting up dial-up connections, DSL connections, e-mail account settings and troubleshooting broadband/ ADSL issues for Windstream users.
●Strong IT infrastructure skill involving Desktops/ Laptops hardware, networks, MS Windows Operating Systems, Apple Mac, application software configurations for HP and HSBC.
Technology
Below is a list of important hardware, software products, tools and methods that I have worked with.
OS
Software
Tools & Methods/ Framework
Hardware
Windows, Apple Mac
Cloud Service: AWS
DB: PL/ SQL
Others: TCS BaNCS
Tools: HP Quality Center, TCS MasterCraft
Methods/ Framework: Agile, Waterfall
Desktop/ Laptop, hardware, networking
Domain Experience:
Domains:-
Banking, Financial Services and Insurance (BFSI)
Media and Telecommunication
Qualifications:
Degree
University Name
Major and Specialization
Post Graduate Diploma in Information Technology
SymbiosisCentre for Distance Learning
Information Technology
Bachelor of Commerce
Calcutta University
Commerce
The details of the various assignments that I have handled are listed here.
Project Name
Diligenta Business Acceptance Testing
Customer
Panther Sunlife Canada
Period
2019 - Till date
Role
Technical Lead
Responsibility
●Handle nine members team for end-to-end delivery
●Testing requirement gathering from customer
●Set up test team and train resources for required skill set
●Requirements gathering, test planning and analyzing the work requests
●Responsible for resource planning, task allocation and tracking the team members.
●Handle the customer calls for ongoing change requirements.
●Review and enhance SQL queries.
●Track the test results and defects.
Location:
Kolkata, India
Project Name
Diligenta Business Acceptance Testing
Customer
Phoenix/ Pearl
Period
2012 - 2015
Role
Analyst
Responsibility
●Testing requirement gathering from customer
●Requirements gathering, test planning and analyzing the work requests
●Perform BaNCS testing through HP QC.
●Review and enhance SQL queries.
●Track the test results and defects.
Location:
Kolkata, India
Project Name
Telenor PSTN
Customer
Telenor
Period
2016 - 2019
Role
Network Engineer
Responsibility
●Landline connection requirement gathering from customer
●Design and review networking for landline telephones.
●Provide networking design documents.
●Test design networks and track defects.
Location:
Kolkata, India
Project Name
IT Operations
Customer
HSBC
Period
2011
Role
Analyst
Responsibility
●Install, upgrade, support and troubleshoot Windows OS, authorize desktop applications, hardware and peripheral equipment.
●Coordinate and execute preventive maintenance and remedial repairs on computers, laptops, printers and peripherals.
●Monitor, operate, manage, troubleshoot and restore service to terminal service clients, PCs or Notebooks with authorized access to the network.
●Troubleshoot and solve network related issues.
Location:
Kolkata, India
Project Name
IT Operations
Customer
HP
Period
2008 - 2010
Role
Analyst
Responsibility
●Install, upgrade, support and troubleshoot Windows OS, authorize desktop applications, hardware and peripheral equipment.
●Coordinate and execute preventive maintenance and remedial repairs on computers, laptops, printers and peripherals.
●Monitor, operate, manage, troubleshoot and restore service to terminal service clients, PCs or Notebooks with authorized access to the network.
●Troubleshoot and solve network related issues.
Location:
Kolkata, India
Project Name
Windstream
Customer
Windstream
Period
2008
Role
Analyst
Responsibility
●Provided support services to the internet users for internet service providers.
●Configured modem and router for ISP customers.
●Performed troubleshooting and resolved everyday customer requests relating to desktops/ laptops internet hardware, modem driver and software problems.
●Configured/ installed internet browsers and email softwares.
●Assisted customers with setting up dialup connections, DSL connections and email account settings.
Location:
Kolkata, India
Personal details:
Passport No
V1225819
Visa
EAD valid till July-23-2025 (as per I-94)
Address
160 S El Molino Ave, Apt #117, Pasadena, CA, 91101
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