Monica L. Robinson

***** ******* *****

Houston, TX. 77090

(Cell) 832-***-****

(Home) 281-***-****

SUMMARY

Dedicated, high-achieving individual with proven successful track record seeks Customer Service Representative position. Results oriented individual with 24 years stable employment history. Six years experience in high volume call center environment.

SKILLS

Microsoft Office Word 2007 - Microsoft Office Outlook 2013 - PowerPoint 2007 - Microsoft Office Excel 2007 - Type 35wpm -Filing/Data Entry - Word Processing I - Management Skills - Customer Service- Call Center Experience - Administration Skills

EXPERIENCE

Amazon Incorporation

Fulfillment Associate Houston Texas Nov. 2021 - Present

Scan packages, Sort items into correct bin locations in order to be packaged properly. Packages items orders for final processing before shipping.

Ricoh Incorporation

Contractor of ExxonMobile Oil & Gas

Building Coordinator Management Services Houston, Texas Dec. 2018 - March 2020

Scan packages and mail to distribute to EXXON-MOBILE employees, mail runs through the to employees, stock service centers with supplies, correspondence with management Report to daily meetings and monthly meetings. Update on cyber training and safety awareness training.

Electronic Transaction Consultant Corporation

Customer Service Representative

Assist customers with account enrollments, inquiries, take credit card payments over the phone and research accounts regarding disputes for toll road violations.

The Marker Group, Inc.

Medical and Litigation Case Investigator

Gather physicians, clinics and hospitals locations, research and follow up on information for clients visits regarding previous surgery.

U.S. Security Associates

(Contractor of Exxon Mobil Oil and Gas) Houston, Texas Jan. 2011 - June 2014

Greet incoming visitors and log in clients, by contacting Exxon employees, Set up conference meetings monthly reports on daily observations and observe and report daily hazardous reports.

Swiss Port USA/ Lufthansa International Airlines Houston, Texas July 2008 - Jan. 2009

Passenger Service Agent

Ensure Passengers information provided were documented properly before entering identification into Pictures software system. Weighed and tag bags before loading onto the belt. Assisted in the lost and found department and the First Class Lounge.

NCO Inc., Houston, Texas Dec 2006 - Jan 2008

Customer Care Representative

Research incoming customer inquiries by following techniques provided and approved by training

Effectively research incoming customer inquiries and respond to customer inquiries within established periods

Detailed knowledge of computers, programs, and ability to trouble shoot

Member Works Inc., Houston, Texas Dec 2002 - Jun 2004

Member Service Representative

Duties include retaining members to keep company productivity high, credit accounts, billing inquiries, daily transactions and problem solving.

Excel Telecommunications., Houston, Texas Nov 1998 - May 2002

Certified Customer Service Representative

Duties include customer service, assisting customers and employees with information, public relations, answering telephones and problem solving in a proactive manner.

Accomplishments

Earned 2 major promotions

Earned 3 merit raises

Maintained perfect attendance

EDUCATION

Lone Star College, Houston,Texas

Medical Billing and Coding

Attended 2009 -2011

HOUSTON COMMUNITY COLLEGE, Houston, Texas

Human Services Technology

Attended: 2005

HOUSTON COMMUNITY COLLEGE, Houston, Texas

Health Care Technician Certificate awarded 1992.

Attended: 1991-1992

Computech Institute of Technology, Houston, Texas

Word Processing1 Certificate awarded 1988.

Attended: 1988

DeVry Institute of Technology, Irving, Texas

Attended: 1986-1987

References provided upon request

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