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Customer Service Cyber Security

Location:
Plainfield, NJ
Posted:
August 26, 2023

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Resume:

Harley Riccardi

North Plainfield, NJ ***** ady8iz@r.postjobfree.com 908-***-**** linkedin.co

NETWORK INFRASTRUCTURE ENGINEER

Analytical, innovative, and technical expert professional with years of comprehensive experience in cybersecurity and network administration. Knowledgeable in working independently and collaboratively with a team to deliver technical guidance and creative IT solutions to software, hardware, and operational issues for facilities and clients. Passionate and hands-on leader and collaborator equipped with a military work ethic, professionalism, coordination, vision, and integrity to provide consistent work excellence while driving organizational growth. Enthusiastic in applying end-user support, networking, and top security clearance skills and expertise to design, implement, and maintain network infrastructure in a challenging work environment.

CORE COMPETENCIES

Customer Service Cloud Networking Network Support Network Traffic Network Solution Design

Network Engineering Computer Science Computer Engineering Networking Administrator Security Policies

Security Solutions SSL Offloading Caching & Compression Content Switching TCP Multiplexing Telemetry

Routing Protocols Firewalls Data Migration Scripting Cloudformation (AWS, Azure, Terraform) Wireshark

F5 Modules & Functionalities Data Center Migration Process Improvements Network Documentation

Brivo Access Control Data Center Infrastructure Cabling Zebra Printing System Xerox Multifunction

DVR/NVR NIPR/SIPR Systems Administrator Cross-Domain Naval Solutions CCTV

Threat Management Gateway Application Delivery Controllers Environment Inventory Control

Budgeting Leadership Ability to Collaborate Communication Skills Analytical Skills Problem Solving

TECHNICAL SKILLS

MS Windows, Linux, CISCO, VMWARE, Active Directory, NIPR, SIPR, SCADA/ICS, Tableau, Jira, Office 365,

ESXi 5.0 Tech, MS Excel, MS Word, Adobe, G Suite, PowerShell, AWS, F5 Product Suite (BIG IQ, LTM, GTM, ASM,

VIPs, Pools, Certificates, Health Probes), DNS, SSL, TCP, Azure, Python, Ansible Tower, YAML, Python, Cisco, Fortinet, Ubiquiti,

PROFESSIONAL EXPERIENCE

SR. Infrastructure Engineer Jan 2021 – Present

Aerofarms, Newark, NJ

Support IT operations by working closely with technical teams while demonstrating collaboration and strong communication to design, develop, and manage network services to meet client and business needs in the middle east.

Manage the planning, scheduling, development, and execution of company-wide hardware and software upgrade projects to improve and enhance the performance, abilities, and efficiency of computer systems.

Consolidate servers and enhance disaster recovery by designing and implementing a VMware solution for the company to achieve greater efficiency, scalability, and flexibility of IT operations.

Employ keen attention to detail skills by monitoring trouble tickets via Jira and working on issues promptly.

Build and maintain relationships with business vendors and coordinate with infrastructure implementation partners to develop and ensure all needs are met with application and infrastructure monitoring tools.

Showcase accuracy by keeping and filing an organized inventory of parts via XCL for accounting purposes.

Manage the implementation of new servers for 100+ employees, including tracking hardware maintenance schedules and software licenses to ensure compliance with legal and licensing requirements.

PROFESSIONAL EXPERIENCE CONTINUED

Coordinate with team members by participating in regular meetings, discussing current issues, and identifying department improvement opportunities to bolster security system capabilities.

Exhibit strong organizational skills in creating documentation for new projects or changes to existing systems as needed and participate in off-hour maintenance when required.

Increase stakeholder confidence by efficiently implementing and proactively overseeing the installation of a business IT network in Dubai, resulting in acquiring more funding from stakeholders.

Support and maintain cloud infrastructure and solutions using the standard ITIL framework and service management processes in ServiceNow

Information Systems Technician Jun 2017 – Oct 2020

United States Navy, San Diego, CA

Maintained advanced networks utilizing the latest ICT equipment to keep the Navy connected and communicating effectively.

Leveraged risk management best practices by completing disaster recovery procedures on two isolated occasions to restore corrupted virtual disks, minimize downtime, and protect data and assets.

Exhibited technical expertise by serving as an on-call administrator in high-tempo environment for 400+ end users.

Collaborated with the IT team and other relevant stakeholders in assisting with installing and outfitting the ship-wide area network (SWAN), including configuring CISCO routers and ALCATEL switches.

Deployed and installed 300+ client workstations onto the network using PXE Boot and manual installation.

Trained junior members of the IT team regarding network security and troubleshooting of data circuits.

Implemented IA hardening in the ship’s network via group policy following DODI 8500.0, including enabling port security, implementing control access, disallowing removable media for end users, and changing all default passwords.

Reduced the risk of security incidents and ensured clients had appropriate security patches and software updates to stay within compliance by running scans for vulnerabilities on the ship’s network.

Conducted daily administrative and corrective maintenance on 13 Xerox Multifunction devices, ensuring the organization followed the correct policies and security guidelines provided by Raytheon.

Promoted and received a Navy Achievement Award for successfully stopping DDOS on the core infrastructure network.

EDUCATION

Associate of Applied Science (AAS) in Cyber Security and Network Management 2021

Raritan Valley Community College, Raritan Valley, NJ

CERTIFICATIONS

OSHA 10 General Industry

Apr 2023

Comptia 220-1102 A+

MEMBERSHIP & AFFILIATION

Member: Cyber Security Workforce



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