Customer Service Data Entry

Latoya Bryant

**** **** **.

Memphis, TN *****

Cell 901-***-****

**************@*****.***

OBJECTIVE

Motivated individual seeking to obtain and maintain a secure position with a company, which will allow me to utilize my knowledge and skills.

QUALIFICATIONS

Able to maintain professional demeanor, punctual, dependable and a quick learner.

Work very well under pressure and excellent with meeting deadlines.

Provide excellent customer service.

EDUCATION

Carver High School

Memphis TN- Diploma

University of Phoenix

Business Management

Memphis TN- Associates Degree

EXPERIENCE

Taco Bell, Memphis, TN

Manager

Supervise 10 employees

Purchase and keep adequate supply of food

Balance receipts and prepare bank deposit slip

Update and Modify Payroll with Workday Software

Conduit Global/ Urgent Team

Cordova, TN January 2020 to January 2022

Customer Service Representative

• Data Entry, scheduling, verify eligibility

• Managed the escalated service concerns received in regard to transportation

• Controlled between 30 to 50 inbound calls a day

• Maintained and updated database systems, either manually or using a computer.

• Guided CSR behavior and motivates team members to positively impact team performance, including but not limited to quality and attendance

• Performed administrative duties including and not limited to reports and other time keeping activities

FedEx Service, Memphis, TN June 2012 - February 2020

Data Entry Clerk

Resolved any payroll discrepancies with employees and branch locations

Processed invoices of refunds and garnishments/releases

Scanned documents into Genesis Scan software program

Prepared pay sheets by recording time on timesheets and submitting timesheets to clients for approvals

Updated delinquent accounts

Be responsible for accounts by verifying, allocating, and posting transactions

Created and Modified Payroll with ADP Software

Adecco- K12 June 2010 to May 2012

Memphis, TN

Supervisor-Enrollment Specialist

• Remote- Work from Home

• Collected information and qualified students for online classes

• Ensured that applications were completed correctly and that the required supporting materials were provided

• Attended meetings, holds regular team meetings, maintain monthly team bulletin boards and various other communication tools.

• Promoted and participates in activities that assist in retention and recruiting for open positions.

• Conducted counseling sessions for disciplinary or performance issues

• Notified students of registration dates and withdrawal deadlines

• Took supervisor and escalated calls

• Create and Modify Payroll with ADP Software

• Technical Support

Memphis Zoo., Memphis, TN January 2010–June 2010

Manager

Tracked and supplied cart daily

Overseen and counted currency at the end of the shift

Made sure all of the employees had everything they needed to start and end a shift

AT&T Wireless - Spherion, Memphis, TN January 2009 - January 2010

Order Processor

Scanned mobile device picking tickets using Windows scan gun

Picked and packed customers items off assembly lines

Transferred item to a direct location to be shipped out to customers

Order Puller

Checked quality of products prior to pulling orders

Reported poor quality items to management

Loaded products on truck

Chicken Coop, Memphis, TN May 2007– December 2009

Manager

Customer Service

Coordinated and supervised

Engaged in preparing and serving food

Kept expenses within budget

Church’s Chicken, Memphis, TN April 2006 - June 2007

Manager

Interviewed and hired new workers

Purchased and kept adequate supply of food

Balanced receipts and prepare bank deposit slip

United States Postal Services, Memphis, TN Sept. 2002– March 2006

Mail Handle Clerk

Sorted mail for delivery and deliver mail on established route

Inserted mail into slots of mail rack to sort for delivery

Completed delivery and obtain signature on receipts for delivery

REFERENCES

Available upon request

Contact this candidate