Customer Service - Content

Alicia K

*************@*****.***

Job History:

Quality Analyst – A.I. Project (2020-22)

Freelance

Travel Analyst (2020-23)

Excel

Freelance

AWS Project – Financial Analyst (Aug. 2020 to Feb. 2020) Medical Transcription Editor (Feb 2020 to August 2020) During COVID

Freelance

Data Associate Analyst – Amazon (Feb 2019 – 12-month project) AWS – Alexa-Echo

Machine Learning

Voice Recognition

Freelance Data Entry – Business Analytics (2016-Present) Freelance eCommerce Management – 2016

Amazon Seller Central, eBay, Shopify, Graphic Designer, Content & Product Description and Email Marketing.

Certified Performance Coach & Quality Assurance (2013-Present) Live Chat Support

Interval International – Cruises

Corporate Travel Counselor

Live Chat Support

Egencia Corporate Travel – (2015)

Corporate Travel Counselor

Corporate Training

T-Mobile USA (2014-2015)

Performance Facilitator

Live Chat Support

Carnival Cruise Lines (2011-2012)

Independent Contractor

Customer Care & Direct Sales

Walt Disney World - Disney Dining Reservations (2011-2012) Independent Contractor

Reservations – Hospitality

Customer Service – Sales

The Construction Pro’s, LLC (2001 –)

Co-Owner

Construction Project Management

Financial (Full Bookkeeping & Project Organization Salon Techniques (1993 – 1999)

Salon & Spa Operations Management - Project Management - Financial Organized & Managed Calendar of 12 employees

- Salon & Spa Receptionist – Graphic Designer

Education:

Duke University – 2015

Business Analytics

A. V. S.

Performance Coaching & Quality Assurance Certification Certified Travel Agent

Leisure & Corporate. Cruises

University of Phoenix

Business Management / Accounting

All requirements for Business Management.

Henry Ford Community College

Associates in Fine Arts - Honors Graduate & Graphic Design Major Plymouth – Canton High School

Diploma Graduate - Business Management & Acct. Major / Co-op Microsoft Office

Word – Access – Publishing – Accounting – Excel - Power Point – Outlook - MS Project Adobe

Illustrator - In Design – Photoshop - Professional QuickBooks Pro

General Ledger - Project Financial Mgmt – Payables – Receivables – Expenses Reconciliation- All Invoicing - All Reports – Inventory - Vendor Mgmt – Payroll Internet Banking

Marketing

Customer Service

Property Management

Human Resources

Internet Research

Instructional Training Learning Management Systems (Design) Travel

Sabre

Worldspan

Citrix

Avaya

Salesforce

Various Virtual Software

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