Service Coordinator Gulf Coast
Resume:
CASSANDRA BRISCOE
**** ****** *, *********, ***** 77539
Email. *****************@*****.***
SUMMARY
Compassionate, energetic, highly dedicated social service professional with 23+ years of experience in social services. Offering a diverse background working with individuals with intellectual developmental disabilities, homeless veterans, domestic violence and underprivileged youth. Seeking an opportunity within your organization where I can utilize my experience to positively impact the lives of others.
RELEVANT EXPERIENCE
Caretaker
May 2021 - April 2023
●Performed bathing and grooming needs of family members.
●Prepared meals, assisted with medications and transported to and from appointments (such as doctors, shopping and banking).
●Arranged medical care as needed and communicated with medical personnel.
Outreach Intake Specialist/Case Manager
Endeavors (Family Endeavors), Texas City, TX, November 2019 – May 2021
●Screened veterans to determine program eligibility.
●Ability to multitask in stressful situations.
●Successfully secured housing for 90 percent of caseload.
Home and Community Based Service Coordinator, April 2018 – August 2019
Gulf Coast Center, Texas City, TX
●Acted as liaison between agency, other agencies and Medicaid service providers.
●Accurately documented all patient information to include service plans and progress notes.
●Advocated for clients by eliminating gaps in services.
Intake Service Coordinator/Community Based Service Coordinator, December 2016 – April 2018
Gulf Coast Center, League City, TX
●Educated client and family on the Medicaid service options available to them.
●Conducted initial interviews with client and family members to determine desired services.
●Motivated clients to achieve desired outcomes.
●Promoted to manage a caseload of clients with disabilities; severe medical, mental health and challenging behaviors.
●Conducted home visits to monitor the effectiveness of services and to make changes to service plans.
●Dually managed both positions to cover shortages within the department.
Enrollment Specialist, June 2016 – December 2016
Gulf Coast Center, League City, TX
●Screened and verified client insurance prior to assigning to caseload.
●Conducted comprehensive psychosocial assessments and completed enrollment paperwork.
●Assigned eligible clients to caseload. prior to assigning clients to caseload.
●Linked clients and family members to identified services and resources.
Texas Home Living Service Coordinator, April 2012 – June 2016
Gulf Coast Center, Texas City, TX
●Assisted clients and family members in developing Person-Centered plans to promote client self-sufficiency.
●Developed tools used by co-workers to monitor effectiveness of client plans.
●Maintained accurate records and full compliance with agency and government regulations.
Case Manager (Service Coordinator), December 1998 – April 2012
Gulf Coast Center, Galveston, TX
●Cultivated positive relationships with clients, family members, service providers and other agencies.
●Helped clients and family members to develop No Harm contracts to address thoughts of suicide.
Mental Health Technician, October 1997 – February 1999
Devereux Advanced Behavioral Health, League City, TX
●Ensured consumers were treated with respect and dignity.
●Monitored and protected the stabilization of children and adults with emotional, psychological and behavioral disorders.
SKILLS
Crisis handling
Strong communication and organizational skills
Advocacy
Multitasking
ACCOMPLISHMENTS / CERTIFICATIONS
●Recognized for generating the most revenue for fiscal year 2014
●Recognized for excellent chart maintenance and falling within 85 to 90 percentile on State Audits
●CANS and ANSA certified
EDUCATION
Bachelors of Arts in Social Work
Texas Southern University, Houston, TX
Contact this candidate