Customer Service Data Entry
Resume:
NADRAH FAITH FOSTER
***********@*****.***
S K I L L S
• Customer Service / Cashier / Cash Handling • Multi-Line Phones / Office Equipment / Exceedra
• Data Management / Account Maintenance • Microsoft Office/ Dynamics 365/ Outlook/ Teams
• Payroll Processing / Office Accounting • Dependable / Focused / Productive P R O F E S S I O N A L C U S T O M E R S E R V I C E E X P E R I E N C E Strategic Staffing Solutions-Portland OR
Intake specialist with Wells Fargo Credit Card Non-Fraud Oct. 2022 – Jan. 2023
• Interact with Customer through inbound and outbound calling.
• Contact third parties for claim research.
• Intake customer claims discrepancies with the merchant.
• Perform moderately complex customer support tasks by utilizing verbal and written skills to obtain sensitive information.
• Submit multiple claim types to the appropriate case owner using multiple systems and applications.
• Interact with colleagues for required information as well as external and internal. Ajilon Staffing Agency- Portland OR
Contracted with Tillamook County Creamery Corporation May 2021- May 2022
• Data entry for CSC team to ensure files are up to date.
• Compile information for invoice discrepancies, shortages, overages, pricing, and supply- chain.
• Prepare and maintain accurate invoices with accurate deductions by the broker network.
• Initiate the deduction notice for research and resolution to the appropriate parties; broker, sales, logistic, and customer service.
Adecco Staffing-Beaverton OR
Contracted with Epic Systems Aug. 2020-Sept. 2020
• Contact Center Representative for Oregon Employment Department
• Provided outbound calls inputting customer information, clerical functions, utilized multiple software, Microsoft office and Outlook for email correspondence Contracted with Epiq Systems Data Entry Nov. 2019-Dec. 2019
• Data entry for Wells Fargo documents entered with accuracy, perfect literacy and numeracy. Contracted with Quinn Street Jan. 2018-Nov. 2019
• Clerical Specialist, served as a college advisor. Assisted with assessment, application completion and recommendation of educational institutions that best served the scholastic needs of assigned client. Appleone Employment Service-Portland, OR
Contracted Employee for TVG Customer Service Representative May 2019-Aug. 2019
• Offered product services to existing customers based on their applications and utilized search tools to find information
• Troubleshooting on multi-computer systems
• Provided inbound services to customer contacts regarding TVG accounts
• Account wagering, horse racing services corresponding to emails, chat, phone messaging contact and subscriber technical support navigating TVG website EDUCATION
• Legal Admin. Assistant-Everest College- Portland, OR
• Oregon Human Development Corporation (GED)-Hillsboro, OR NF F
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