Customer Service Dining Room

MARLEN MELGOZA

ady8a4@r.postjobfree.com cell 805-***-****

***** ****** *****

Lancaster, CA 93534

PROFESSIONAL SUMMARY

Experienced. An outgoing friendly mixologist with more than five years of bartending and waitressing experience, passionate in my duties, and excellence in customer service. Positive connection with patrons. I can handle and multitask with accuracy and efficiency based in a fast environment.

OBJECTIVE

To find a job that I can have the opportunity to improve my skills and grow up professionally.

SKILLS

Cleaning and Sanitizing

Strong ability to keep work duties on track

Teamwork and Professionalism

Multitasking and Prioritization

Food and Beverage Service

TIPS Certified

Cocktail Service

Bartending License

Fast Learner

Friendly and Outgoing

Bussing and Serving

Self-Motivated

Honest and Dependable

Team empowerment

Multitask Effectiveness

Complex Problem Solving,

Workforce Effectiveness

Bilingual

WORK HISTORY

Bartender/Server The King Bar – Lancaster, CA 06/2022 – Current Bartender/Server/Cocktail Waitress Crown Plaza Hotel - Ventura, CA 09/2019 – 09/2021

Keeping bar presentable and well-stocked to meet customer needs. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Operated efficiently in high-volume setting to prepare and serve more than the number drinks per hour.

Bartender/ Server La Fonda Del Rey - Oxnard, CA 01/2017 - 05/2020 Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Checked identification for minimum age for sale of alcoholic beverages. Bartender/ Server Genmai Sushi Restaurant - Oxnard, CA 02/2016 - 11/2018

Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills and handle complimentary items.

Explained menu items and suggested appropriate options for food allergy concerns.

Bussed and reset tables to keep dining room and work areas clean. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Kept alcoholic beverages well-stocked and organized to meet expected demands.

Waitress BG's Cafe Restaurant - Oxnard, CA 02/2012 - 11/2015 Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Used cash registers and credit card machines to cash out customers. Kept server areas clean and stocked to increase efficiency while working tables.

Greeted new customers, discussed specials and took drink orders. Cashier Flowers By Paulann - Oxnard, CA 12/2011 - 01/2013 Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped Customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes. EDUCATION

Oxnard Adult School - Oxnard, CA 02/2016

G.E.D.

CERTIFICATIONS

2017 International Bartender School, Ventura, CA

Qualified Mixologist

Having satisfactorily completed the course in

bartending and passed the required test in mixology, liquors, wines and customer service.

Tip's Certified

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