Customer Service Associate
Resume:
Mesa, AZ *****
De’Jah Love Williams
*******@*****.***
OBJECTIVE
SKILLS & ABILITIES
EXPERIENCE
Seeking a challenging and rewarding career which can offer stability and opportunity for professional growth and advancement
SKILLS & ABILITIES
• Clerical and Administrative duties
• Ability to make informed decisions without supervision
• Time Management
• De-escalation techniques
EXPERIENCE
9/2020-Present
AMAZON, FULFILLMENT CENTER ASSOCIATE AND QA
• Promoted to Inventory Quality Control Analysis within 8 months
• Assisted management with daily operational processes by maintaining the accuracy and integrity of the Fulfillment and Sort Center through meticulous attention to detail through daily audits.
• Facilitated the scanning, inspecting, sorting, problem solving, pod transferring, stowing, and picking the inventory to properly pack and ship customer orders.
• Adhered to strict safety, quality and production standards.
• Assisted my peers in production as inventory and decanter
10/2017-9/2019
DLS DISPATCHING SERVICES, FREIGHT DISPATCHING AND CUSTOMER SERVICE ASSOCIATE
• Inbound/Outbound call center providing resolutions to clients most complex situations.
• Coordinate and schedule owner operators for freight deliveries and pickups of shipments and parcels.
• Build the relationship with brokers to obtain daily and dedicated routes.
• Maintain and update all truck, calls and data logs.
• Maximize productivity and ensure prompt and efficient service to
all clients.
• Truck driver retention
11/2015-10/2017
GAL GRUB, SALES AND CUSTOMER SERVICE ASSOCIATE
• Heavy cash handling in a fast-paced environment.
• Established lasting rapports and provided exceptional service with recommendations, inventory availability, returns/exchanges.
• Maintained the upkeep and presentations of the salesfloor, fitting rooms, and visual displays.
• Effectively elevate and communicate all sales and promotions
• Remained compliant with sales and register accountability.
• Adhered to policies, procedures, and loss prevention practices.
• Support management with new hire training and other daily tasks
EDUCATION REFERENCES
CIMARRON MEMORIAL HIGH SCHOOL, LAS VEGAS, NV
H.S. Diploma
REFERENCES
DEANDRA SWANEGAN, DLS DISPATCHING SERVICES
****@**************.***
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