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Supply Chain Customer Service

Location:
Kalyan, Maharashtra, India
Salary:
As per company policy
Posted:
August 26, 2023

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Resume:

I'm looking for full-time work in the role of All Types of Quick Commerce & E - Commerce Industries in the transport and logistics industry. OBJECTIVE

My career goals revolve around continuously growing and excelling in the 'eld of quick Commerce industries. I aim to contribute my skills, knowledge, and passion to make a positive impact in the projects I undertake. I am committed to personal and professional development, seeking opportunities to learn and adapt to the ever-evolving landscape of Logistics and E commerce field. PERSONAL STATEMENT

WORK HISTORY

Dunzo Digital Pvt Ltd

Mumbai, India

Feb 2020 - Present

Sanvi Star Hospitality

Mumbai, India

Nov 2016 - Dec 2020

Bundl Technology Pvt Ltd ( Swiggy )

Mumbai, India

Mar 2016 - Nov 2019

ANI Technologies Pvt Ltd (Ola Food )

Mumbai, India

Mar 2015 - Mar 2016

NIVRUTTI INGAVALE

Flat No 101Building No 2 Panvelkar Classic Near Green City Ambernath East Pin - 421501, Thane, Mumbai, India

ady82s@r.postjobfree.com

996-***-**** or 790*******

Associate Supply Lead

>Launched Mumbai from Scratch, identified and created a geo map to launch the service.

> Managed complete supply side PnL for Mumbai city Planning on Supply Metrics, Budgeting, CPO burn and Delivery Partners Earnings

>Implemented strategy to onboard delivery partners at very minimal costs and successfully onboarded 18000+ delivery partners.

> Implemented strategy to reduce Cost Per Order from Rs 250 to Rs 69

> Improved business loss successfully from 10% to 3%

>Managed to maintain the delivery partners retention at >90%

>Managed to increase the supply hours by 25 to 30% WOW Own Business

>Managed 4000 SQRFT cafeteria and taking care of 400+ staffs with their Breakfast, Lunch & Dinner in 24 hours cafeteria service

> Designed a well-thought-out menu that appeals to target customers. Kept offering a variety of dishes, including vegetarian, vegan, and gluten-free options, to cater to different dietary preferences.

>Established the relationships with reliable suppliers to ensure a steady and fresh supply of ingredients

>Maintained strict hygiene standards in the kitchen and dining areas. Implemented regularly cleaning schedules, and proper waste disposal to keep the cafeteria cleaned and safe.

>Encouraged to the customer feedback through comment cards, online reviews, or surveys

>Regularly reviewed my cafeteria's financial performance, customer feedback, and sales data. Identified the areas for improvement and implement necessary changes. Senior Fleet Manager

> Managing Team of 12 to 15 Fleet managers as well as more than 500- 600 Delivery

> Maintaining smooth operations in Mumbai most of the areas Also manage 100% Serviceability on daily operation and to come out with solutions as per the situation.

>Working on Raw Data to find out the root cause in day to day operations and Resolving area level operation issues Data driven work to improve the area performance

>Driving cost effective measures on the delivery executive payout front to optimize the cost per delivery

>Ensure great DE behavior at all customer touchpoints and improve customer ratings of Des

>Driving engagement activities for delivery executives drive logins and minimize their attrition

>Managing overall order level operations metrics wise, delivery times, login hours of delivery executives

> Coordinating with supply, finance, growth, and marketing teams for operational stability Senior Supply Associate

>Manage 12 to 15 team member along with the 100 delivery partners

> Managing customer service and maintain users smooth experience

>Review WOW on team members and delivery partners performance Nivrutti Ingavale 996-***-**** ady82s@r.postjobfree.com Page 1 of 3 Tiny Owl Technologies Pvt Ltd

Mumba, India

May 2014 - Mar 2015

Hawkins Cooker Limited

Mumbai, India

Feb 2012 - May 2014

Nitco Tiles Limited

Mumbai, India

Jan 2010 - Feb 2012

QUALIFICATIONS

Welingkar Institute of Management

Mumbai, India

2022 - Present

Arunodaya University

Arunachal Pradesh, India

2021

PERSONAL SKILLS

Problem-solving

Identifying issues, generating creative solutions, and implementing effective strategies. Work Under Pressure

Ability to work under pressure with the proper manner Leadership

Guiding and inspiring others, taking initiative, and motivating a team towards success. Continuous learning

Being open to acquiring new knowledge and skills to stay relevant and adaptable. ACHIEVEMENTS

Promotions

2021

> Dunzo- Promoted from Supply Associate to Supply Manager

> Dunzo ( 2023 ) Promoted from Supply Manager to Associate Supply Lead Full Motorcycle Licence Microsoft Word, Excel, Google Sheet Knowledge of Software Tablue, Redash, SQL Queries

TECHNICAL SKILLS

Team Lead

>Supervised team members to confirm compliance with set procedures and quality requirements

>Monitoring the performance of team members & conduct performance evaluations, and identify areas for improvements

Senior Supervisor

>Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department

>Maintained clean and well-organized production areas to avoid violations Supervisor

>Manage 30 to 40 labor ( Worker ) along with their salary distributions and solve ground level problems

> Conducted routine inspections to check quality and compliance with established specifications PGDM ( Supply Chain Management)

I have successfully completed 1st years and now I am in 2nd year of Supply Chain Management in welingkar institute of Management

BMS ( Bachlers of Managment Studies )

Nivrutti Ingavale 996-***-**** ady82s@r.postjobfree.com Page 2 of 3 Promotions

2018

>Swiggy - Promoted from Assistant Delivery Manager to Fleet manager

> Swiggy ( 2019 ) Promoted from Fleet Manager to Senior Fleet manager Watching Cricket Watching Movies

INTERESTS

Referees available on request.

REFEREES

Nivrutti Ingavale 996-***-**** ady82s@r.postjobfree.com Page 3 of 3



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