VERONICA

SHIELDS

Seeking a remote position that will help me to utilize my computer skills.

E: ady81u@r.postjobfree.com

P: 408-***-****

●Experience handling a multitude of challenging tasks successfully and accurately in an efficient manner.

●Detail-oriented with a high-capacity to follow a variety of procedural tasks.

●Strong communication skills, ability to give and receive constructive criticism.

●Growth mindset with enthusiasm for expanding knowledge. Authorized to work in the US for any employer.

WORK EXPERIENCE

Supervisor of Office Operations

Pathways Home Health and Hospice - Sunnyvale, CA

April 2015 to Present

•Assisting in managing the day-to-day Operations of the Administrative Support staff: Intake, Scheduling, Medial Records

(HIM dept.), Reception, Facilities, Vendors

•Supports and manages the activities of the Health Information Management department in coordination with the HIM/

Medical Records Lead: Sending and receiving orders, workflow.

•Supports and manages the Intake department: Referrals, workflow.

•Manages Medical Supplies with the Director of Operations: Ordering car stock medical supplies for clinicians and supply stock, Inventory, Medline and McKesson affiliated, managing PPE supplies.

•Supports and assign tasks for our volunteers: Admission packets, RCFE/SNF binders, various small tasks.

•Generating emergency coverage weekly and as needed for the reception desk, covers Reception when necessary:

Answering calls, transferring to various departments, communicating with the nurses and managers, as well as answering patient questions.

•Manages the inventory and supply of all agency forms and brochures.

•Checking our weekly COVID surveillance numbers and uploading them on our spreadsheet.

•Supports the Manager of Education: New employee training on tablets.

•Obtains quotes for purchasing of printed collaterals, coordinates printing projects with marketing manager to assure timely printing and delivery, and the ordering of business cards for field staff.

•Tracking the amount and skill level of employees to meet administrative support staff needs in coordination with all departments and areas of responsibility. Supports and gives input into hiring, training, and employee performance of administrative services staff.

•Manages Pathways Facilities in coordination with the Director of Operations.

•Supports and manages the Scheduling dept. for Home Health and Hospice: Workflow, Unverified visits, Missed visits.

•Covers death worksheets, CTI reviews and various workflows in all depts. when necessary.

Patient Services Representative

Palo Alto Medical Foundation - Mountain View, CA

July 2014 to November 2014

•Performed front office duties such as scheduling appointments, referrals, checking patients in and out and answering phones.

•Experience with using the EPIC system to send urgent messages to doctors and nurses and sending prescription refill request to the Doctor as well.

•Data Entry and charting in the Epic System.

Medical Assistant

Elite Med Spa - Palo Alto, CA

May 2012 to April 2014

•Maintained responsibility of the front and back office

•Checked Vital signs, taking patients into their rooms, administered B6/B12 injections.

•Assisted patients with a proper diet plan as well as performing a consultation appointment.

•Assisted the Nurse practitioners and Doctor with Botox, Bio Identical Hormone Replacement Therapy and Laser treatments as well as Cosmetic fillers.

•Providing patients with Medication prescribed by the Doctor.

•Charting Patient information manually.

•Providing empathy and support for our patients.

EDUCATION

Medical Assistant Diploma

Everest College - San Jose, CA

January 2008 to September 2008

Diploma in Education

Homestead High School - Cupertino, CA 1998 to 2002

SKILLS

Microsoft Word, Microsoft Excel, Allscripts program, Navi health, Epic System, Microsoft Office, Microsoft Outlook,

Homecare Home base EMR system, Data Entry, Adobe, Google Workspace, Google Drive, Google Sheets, EPIC EMR System

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