Customer Service Nail Technician

HELENA PINAR HADNAGY

**** ********** **. ********, **. 30907 706-***-**** ***********@******.***

CAREER OBJECTIVE

To work in challenging environment that will allow utilization of my skills in customer service, troubleshooting, and negotiation, while presenting my ability to be a team player; and willing to learn additional skills required for advancement, organizational success, and personal growth while supporting the client.

SUMMARY OF QUALIFICATIONS

• Bilingual (English & Turkish)

• 15+ Years of strong Customer Service Experience

• 7 Years of Call/Support Center Experience

• Working knowledge/experience with Microsoft Office; Outlook, Word, Excel, and Power Point

• Improved productivity by organizing work environment and daily tasks

• Highly motivated

• Dedicated team player

• Ability to delegate tasks as needed to ensure timely completion

• Eagerness to undertake additional training to learn and grow for career progression

• Ability to sort and file hard copy documents alpha-numerically PROFESSIONAL EXPERIENCE

2020 to Present Harlem Nails

Harlem, GA. Nail Technician

• Provided high quality manicure and pedicures.

• Provided a relaxing experience during manicure and pedicure service.

• Recommended various nail art and designs to clients.

• Evaluated the condition of client’s nails and advised them on proper nail care and treatments.

• Ensured workstations and equipment were clean and sanitized. 2018 to 2021 Fancy Nails

Grovetown, GA. Store Manager

• Delivered superior service to maximize customer satisfaction.

• Responded efficiently and accurately to customer complaints.

• Ensured compliance with sanitation and safety regulations.

• Managed financial decisions regarding vendors and day to day bills. Payroll and scheduling. 2012 to 2018 U.S. Nails

Augusta, GA Nail Technician

• Provided high quality manicure and pedicures.

• Provided a relaxing experience during manicure and pedicure service.

• Recommended various nail art and designs to clients.

• Evaluated the condition of client's nails and advised them on proper nail care and treatments.

• Ensured workstations and equipment were clean and sanitized. 2011 to 2014 Nini Nails

Augusta, GA Nail Technician

• Provided high quality manicure and pedicures.

• Provided a relaxing experience during manicure and pedicure service.

• Recommended various nail art and designs to clients.

• Evaluated the condition of client's nails and advised them on proper nail care and treatments.

• Ensured workstations and equipment were clean and sanitized. 2003 to 2010 Teleperformance

Augusta, GA Telesales Representative

• Explained products and product prices.

• Provided knowledgeable answers regarding customers questions and concerns pertaining to products.

• Obtained customer personal identifiable information (PII) for product shipping and delivery services.

• Followed up with existing customers for potential sales for both current and new products..

• Maintained contact records of new and existing customers. Education / Training

General Education Development. April 2009

Virginia College. (Master Cosmetology). August 2009 Strayer University. (Health Administration Degree) July 2015- June 2017 Writing fundamentals Training Course

Accounting 100 Training Course

Management Concepts Training Course

Chemistry Training Course

Biology Training Course

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